Intermittent Issues with the Support tab
Salesforce has confirmed the incident is resolved on their end.
The latest update from ClickHouse Cloud.
State
Resolved
Started
46 d ago
2026-09-16 10:16 UTC
Lasted
13 h 50 min
until 2026-09-17 00:05 UTC
Worst impact
Degraded
Timeline
4 updatesInvestigating
4 h 8 min 30%
Identified
1 h 51 min 13%
Monitoring
7 h 50 min 57%
Updates
Times in UTCAs posted by ClickHouse Cloud
Salesforce has confirmed the incident is resolved on their end.
We are currently in monitoring phase. No errors have been observed in 2 hours and are awaiting confirmation from Salesforce before fully resolving the incident.
We have confirmed that the impact to our Support tab is related to this [Salesforce incident](https://status.salesforce.com/incidents/20004433 "Salesforce incident"). Salesforce is rolling out a fix, and we are seeing strong signs of recovery. We have observed no further errors for nearly an hour and will continue monitoring the situation closely. We will provide another update when the incident is resolved or if any new information becomes available.
We are investigating an issue with Salesforce that is affecting our Support tab. Some users may experience errors when accessing or managing support requests. Retrying the action usually resolves the issue. Our team is working to restore normal service, and we will provide an update as soon as more information becomes available. Thank you for your patience.
ClickHouse Cloud in the last 90 days
Full historyIncidents in 90 days
14
Days with an incident
14
Median duration
1 h 14 min
This incident
11× the median
Other ClickHouse Cloud incidents
All incidentsClickHouse Cloud·Degraded support ticket submission and response
``` Salesforce team resolved the issue that prevented users from logging in. They identified an issue with a recent release that prevented login sessions from being created. Deployed a fix forward, and access is now restored. Users can log in and open their orgs again. https://status.salesforce.com/incidents/20004512 ```
ClickHouse Cloud·Google Cloud Outage
The issue has been resolved. All services are fully operational.
ClickHouse Cloud·Support case creation unavailable
The issue preventing customers from creating and viewing support cases in the ClickHouse Cloud console has been resolved. Support case functionality is working normally again. If you couldn’t open a case during the affected window, please submit it again from the console.
ClickHouse Cloud·Streaming ClickPipes degradation in AWS eu-central-1 region
Remediation was applied and we don't see signs of degradation anymore. Team will continue monitoring and investigating the root cause.
ClickHouse Cloud·Some ClickPipes CDC pipes paused and can't be resumed
All stuck pipes were resumed. ClickHouse team will continue monitoring and identifying the root cause to prevent similar issues in future.
Follow ClickHouse Cloud
Your coding agent knows when ClickHouse Cloud is down, and tells you when a failure is theirs, not yours. You can also get ClickHouse Cloud incidents in a feed reader or in Slack.
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.
Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "clickhouse" and tell me if ClickHouse Cloud has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
https://outages.cc/feed.xml?providers=clickhouse/feed subscribe https://outages.cc/feed.xml?providers=clickhouseFAQ
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