Support Helpdesk Availability Issues
This incident has been resolved.
The latest update from Cloudflare.
State
Resolved
Started
9 d ago
2026-10-23 03:03 UTC
Lasted
6 h 39 min
until 2026-10-23 09:42 UTC
Worst impact
Degraded
Timeline
6 updatesInvestigating
35 min 9%
Identified
3 h 45%
Monitoring
3 h 5 min 46%
Updates
Times in UTCAs posted by Cloudflare
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We are continuing to work on a fix for the issue.
We are continuing to work on a fix for the issue.
Support portal, live chat support and emergency telephone line are still unavailable due to the ongoing helpdesk provider outage. Customers may experience issues submitting or viewing tickets/chats, and overall response times may be delayed. Customers with urgent issues should revert to using the support email address (backupsupport@cloudflare.com).
Our helpdesk provider is currently experiencing issues, and as such customers might encounter errors while submitting or viewing tickets. Responses on customer inquiries may be delayed during this time.
Affected components
1Cloudflare in the last 90 days
Full historyIncidents in 90 days
51
Days with an incident
66
Median duration
1 h 15 min
This incident
5.4× the median
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Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.
Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "cloudflare" and tell me if Cloudflare has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
https://outages.cc/feed.xml?providers=cloudflare/feed subscribe https://outages.cc/feed.xml?providers=cloudflareFAQ
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