Connection attempts failing for multiple Basic tenants in GCP South America (southamerica-east1).
This incident has been resolved. CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) experienced network connectivity issues that have now been fully restored. Connectivity has returned to normal and all affected clusters are operating as expected. We apologize for any disruption this may have caused. If you continue to experience any issues, please contact support.
The latest update from CockroachDB Cloud.
State
Resolved
Started
45 d ago
2026-09-17 19:08 UTC
Lasted
1 h 31 min
until 2026-09-17 20:39 UTC
Worst impact
Partial outage
Timeline
2 updatesInvestigating
1 h 31 min 100%
Updates
Times in UTCAs posted by CockroachDB Cloud
This incident has been resolved. CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) experienced network connectivity issues that have now been fully restored. Connectivity has returned to normal and all affected clusters are operating as expected. We apologize for any disruption this may have caused. If you continue to experience any issues, please contact support.
CockroachDB Cloud (Basic) clusters hosted in GCP South America (São Paulo / southamerica-east1) are currently experiencing network connectivity issues. We are investigating and will provide an update shortly
Affected components
2CockroachDB Cloud in the last 90 days
Full historyIncidents in 90 days
5
Days with an incident
7
Median duration
7 h
This incident
78% shorter than the median
Other CockroachDB Cloud incidents
All incidentsCockroachDB Cloud·gcp-eu-west2-b-availability-zone-issues
GCP has mitigated the power event that caused this disruption in the europe-west2 region. All GCP and CRL services has returned to normal operation. No further action is required.
CockroachDB Cloud·Stock out issues in GCP us-central1
We are continuing to monitor this issue; however Google can not provide an ETA as to when it will be resolved. We will continue to work with them to obtain the needed capacity. Customers are still advised to choose another region when spinning up new clusters to circumvent the capacity problems observed with us-central1.
CockroachDB Cloud·Cloud Latency, Delays, Connection Issues
Google impacts are now reported as fully resolved. Internal teams have confirmed this report. All services are restored. Should you need further help, please reach out and file a ticket with Support.
CockroachDB Cloud·Cluster connectivity and execution issues
Following an extended period of monitoring, the team has confirmed that the cluster remains healthy and stable.
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