Account verification/team invite emails not working
This incident has been resolved.
The latest update from Convex.
State
Resolved
Started
76 d ago
2026-08-16 23:33 UTC
Lasted
1 h 53 min
until 2026-08-17 01:26 UTC
Worst impact
Partial outage
Timeline
3 updatesIdentified
1 h 16 min 67%
Monitoring
37 min 33%
Updates
Times in UTCAs posted by Convex
This incident has been resolved.
A fix has been implemented and we are monitoring the results.
We identified an ongoing issue that prevents emails sent from the Convex dashboard (e.g. team invitations and new account verification emails) from being sent. We are currently working on a fix.
Affected components
6Convex in the last 90 days
Full historyIncidents in 90 days
7
Days with an incident
9
Median duration
54 min
This incident
2.1× the median
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This incident is resolved. Between 00:20 and 04:15 UTC on 12 August, some HTTP Actions returned a 404 response. This affected requests that reached Convex through an intermediate proxy or CDN, because those requests carry an `X-Forwarded-Host` header. A change to our edge configuration made it read that header instead of the request's own hostname, so it looked for the wrong deployment. We reverted the change in all regions and error rates are back to their normal level. No data was lost, and requests that did not carry that header were unaffected. We are sorry for the disruption, and are improving our testing and monitoring of edge configuration changes to catch issues like this before they reach production.
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