New user onboarding issue for trial sign-ups
A configuration change affecting new account onboarding caused some customers signing up for a dbt State or dbt Wizard trial to be unable to create a project or proceed past the billing setup step. This impacted new trial sign-ups between 2026-09-03 11:48 UTC and 2026-09-03 12:53 UTC. The issue was resolved and all affected systems are functioning normally. Please contact Support at [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") if you continue to experience issues or have any follow-up questions.
The latest update from dbt Cloud.
State
Resolved
Started
59 d ago
2026-09-03 13:24 UTC
Lasted
1 min
until 2026-09-03 13:25 UTC
Worst impact
Notice
Timeline
2 updatesMonitoring
1 min 100%
Updates
Times in UTCAs posted by dbt Cloud
A configuration change affecting new account onboarding caused some customers signing up for a dbt State or dbt Wizard trial to be unable to create a project or proceed past the billing setup step. This impacted new trial sign-ups between 2026-09-03 11:48 UTC and 2026-09-03 12:53 UTC. The issue was resolved and all affected systems are functioning normally. Please contact Support at [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") if you continue to experience issues or have any follow-up questions.
A configuration change affecting new account onboarding caused some customers signing up for a dbt State or dbt Wizard trial to be unable to create a project or proceed past the billing setup step. This impacted new trial sign-ups between 2026-09-03 11:48 UTC and 2026-09-03 12:53 UTC. The issue was resolved and all affected systems are functioning normally. Please contact Support at [support@getdbt.com](mailto:support@getdbt.com "support@getdbt.com") if you continue to experience issues or have any follow-up questions.
dbt Cloud in the last 90 days
Full historyIncidents in 90 days
22
Days with an incident
24
Median duration
2 h 58 min
This incident
99% shorter than the median
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The issue has been resolved, and all affected systems are now functioning normally. We have put measures in place to prevent a recurrence. Please contact Support via email [support@getdbt.com](http://support@getdbt.com "support@getdbt.com") if you continue to experience delays and are unsure of the root cause.
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