Degraded Service
We have resolved the issue. Services are back to normal
The latest update from HeyGen.
State
Resolved
Started
76 d ago
2026-08-17 15:26 UTC
Lasted
29 min
until 2026-08-17 15:54 UTC
Worst impact
Degraded
Timeline
4 updatesIdentified
29 min 100%
Updates
Times in UTCAs posted by HeyGen
We have resolved the issue. Services are back to normal
Services may be susceptible to temporary degradation in performance. A fix has been identified. We are waiting on GitHub to deploy it to all services
We identified the source of the performance errors and resolved them. Services are back to normal.
Several services across HeyGen + LiveAvatar are degraded.
HeyGen in the last 90 days
Full historyIncidents in 90 days
8
Days with an incident
10
Median duration
2 h 22 min
This incident
80% shorter than the median
Other HeyGen incidents
All incidents
HeyGen·incident fixed and monitoring
incident resolved
HeyGen·Video Agent Outage
Identified the rootcause and resolved. Video Agent is back.
HeyGen·HeyGen Video Workflow Failures
The incident has been resolved, and the service is now operating normally. Thank you for your patience.
HeyGen·Seedance Outage
Requests that failed during this window were not charged and can be retried now. We'll follow up if anything changes.
HeyGen·Video Agent GET /v3/video-agents/{session_id} 404s on all new sessions
The incident has been resolved.
Follow HeyGen
Your coding agent knows when HeyGen is down, and tells you when a failure is theirs, not yours. You can also get HeyGen incidents in a feed reader or in Slack.
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.
Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "heygen" and tell me if HeyGen has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
https://outages.cc/feed.xml?providers=heygen/feed subscribe https://outages.cc/feed.xml?providers=heygenFAQ
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