Partially Degraded Service

Honeybadger·Elevated failure rates on the US error reporting API

Between 19:54 and 20:07 UTC on August 15, requests to our US error reporting API (api.honeybadger.io) experienced an elevated failure rate. During this window, a majority of requests to submit errors and events timed out or received 5xx responses. Browser (JavaScript) error reporting, source map uploads, the Honeybadger web application, dashboards, uptime monitoring, and our EU region were not affected. What happened: Beginning at 19:54 UTC, a single source began submitting error reports at roughly 150 times its normal rate, with payloads several times larger than average. This more than doubled the total volume of data arriving at our ingestion tier, which saturated within a minute. Because the saturated service kept accepting connections rather than returning errors outright, our autoscaling and alerting — which watch for error responses — did not register the problem quickly, and capacity was added later than it should have been. Service recovered at 20:07 UTC once additional capaci