US1 cold query outage
The fix is in place and we've confirmed resolution. Queries and SLOs are processing normally.
The latest update from Honeycomb.
State
Resolved
Started
83 d ago
2026-08-10 13:01 UTC
Lasted
7 h 34 min
until 2026-08-10 20:35 UTC
Worst impact
Degraded
Timeline
2 updatesMonitoring
7 h 34 min 100%
Updates
Times in UTCAs posted by Honeycomb
The fix is in place and we've confirmed resolution. Queries and SLOs are processing normally.
From 11:36UTC to 12:43UTC, queries in US1 that read older data returned errors or timed out. Queries over recent data were un-affected, and no telemetry is being lost. The issue has been identified, and a fix is in place. We are currently monitoring the situation to confirm resolution.
Affected components
1Honeycomb in the last 90 days
Full historyIncidents in 90 days
4
Days with an incident
4
Median duration
1 h 41 min
This incident
4.5× the median
Other Honeycomb incidents
All incidentsHoneycomb·Email notifications for SLOs, Triggers, and Anomaly Detection not sending
Between 03:53 PM UTC to 4:08 PM UTC we saw email send failures elevate in which a small number of customers (10 enterprise, 8 self-serve, and 1 pro plan) were impacted. This came to 508 emails in total, or ~1% of our daily email send. We are working to ensure this failure mode is not able to happen again.
Honeycomb·Slowness in US region
On October 20, we experienced roughly three hours of degraded service in the US region. * From 13:30 to 14:40 UTC, querying, the Honeycomb UI, the management API, and triggers experienced elevated latency and error rates, with the highest impact between 13:55 and 14:10 UTC. During this time, customers may have experienced slow or failed queries and a sluggish UI, and some trigger alerts may have been late or missed. * From 13:26 to approximately 16:10 UTC, SLO processing was delayed, so SLO data may have appeared out of date and burn alerts may have been delayed or missed during that time. * From 13:57 to 14:09 UTC, about half of requests to the event ingest API received 5xx errors, with lesser impact between 13:48 and 13:55 UTC \(1% error rate\) and for approximately a minute at 14:15 UTC \(1.9% error rate\). Telemetry rejected during these periods was not ingested unless the sender successfully retried it. Customers may see gaps in their data for those periods, including in triggers
Honeycomb·Canvas not loading
This incident has been resolved.
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