Elevated errors for residential proxy creation
Elevated latency affecting residential and mobile proxy creation has subsided, and proxy creation is back to normal. Existing proxy traffic and ISP and datacenter proxy creation were not affected. We’re continuing to monitor.
The latest update from Kernel.
State
Resolved
Started
35 d ago
2026-09-29 03:49 UTC
Lasted
9 h 36 min
until 2026-09-29 13:25 UTC
Worst impact
Degraded
Timeline
3 updatesIdentified
9 h 36 min 100%
Updates
Times in UTCAs posted by Kernel
Elevated latency affecting residential and mobile proxy creation has subsided, and proxy creation is back to normal. Existing proxy traffic and ISP and datacenter proxy creation were not affected. We’re continuing to monitor.
The error is coming from increased response latency in our downstream provider. Until this is resolved, we recommend increasing response timeouts. If you are using our SDK, recommended example snippet: ``` import Kernel from '@onkernel/sdk'; // client-wide: applies to every request const client = new Kernel({ timeout: 5 * 60 * 1000, // 5 minutes }); // or per request (options are the last argument) const browser = await client.browsers.create( { stealth: true }, { timeout: 5 * 60 * 1000 }, ); ```
We have been sporadic errors on residential and mobile proxy creation since ~19:00 UTC today. We have traced this to a downstream vendor and are working with them. Existing proxies are healthy and our recommendation is to re-use existing proxies. We will provide updates as we learn more.
Kernel in the last 90 days
Full historyIncidents in 90 days
7
Days with an incident
7
Median duration
55 min
This incident
11× the median
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