Mykinsta file manager issue with uploading larger files
We have determined that this is caused by an update to our network firewall systems for security. We will continue to explore other options for allowing larger uploads through MyKinsta, but at this time, files larger than 500MB should now only be uploaded via SFTP. If you have any other questions, please contact our support team via chat from your MyKinsta dashboard, or by emailing us at support@kinsta.com.
The latest update from Kinsta.
State
Resolved
Started
83 d ago
2026-08-11 09:02 UTC
Lasted
17 days
until 2026-08-28 19:10 UTC
Worst impact
Degraded
Timeline
20 updatesInvestigating
17 days 100%
Updates
Times in UTCAs posted by Kinsta
We have determined that this is caused by an update to our network firewall systems for security. We will continue to explore other options for allowing larger uploads through MyKinsta, but at this time, files larger than 500MB should now only be uploaded via SFTP. If you have any other questions, please contact our support team via chat from your MyKinsta dashboard, or by emailing us at support@kinsta.com.
Our investigation is still underway and is likely to continue into next week. We thank you for your continued patience.
The issue is still being investigated by our engineers. We appreciate your continued patience.
We are still investigating the issue, thank you for your continued patience.
We are still investigating the issue, thank you for your continued patience.
We are still investigating the issue, thank you for your continued patience.
We are still investigating the issue, thank you for your continued patience.
We are still investigating the issue, thank you for your continued patience.
The issue is still being investigated by our engineers. We appreciate your continued patience.
The issue is still being investigated by our engineers. We appreciate your continued patience.
The issue is still being investigated by our engineers.
The issue is still being investigated by our engineers.
We are still investigating the issue. Thank you for your patience.
We are still investigating the issue. Thank you for your patience.
We are still investigating the issue. Thank you for your patience.
Our engineers are continuing to investigate into the issue. We apologize for any inconvenience this causes.
Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.
Our engineers are continuing to investigate into the issue. We apologize for any inconvenience.
The issue is still being investigated by our engineers.
We are continuing to investigate the issue and apologize for the inconvenience.
Affected components
1Kinsta in the last 90 days
Full historyIncidents in 90 days
13
Days with an incident
29
Median duration
6 h 27 min
This incident
65× the median
Other Kinsta incidents
All incidentsKinsta·Downloadable Backup actions are stuck in processing status in the MyKinsta Dashboard.
This incident has been resolved.
Kinsta·MFA emails not being sent for MyKinsta
Following continued monitoring, we can confirm that MyKinsta email functionality has been operating normally, with no further issues observed. If you are still experiencing issues, please email us at support@kinsta.com.
Kinsta·Information in regards to newly discovered PHP vulnerability CVE-2026-115560 (Oct 23, 2026)
We can confirm that the mitigations have been successful and no compromises have occurred as a result of this. If you have any other questions, please contact our support team at support@kinsta.com.
Kinsta·PHP Security Vulnerability Update
All sites are protected, the PHP security updates have been rolled out across the platform, and we have no evidence of any breaches related to this vulnerability.
Kinsta·Partial outage in London datacenter
The infrastructure has remained stable and this has been resolved.
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