Atlassian Cloud Services impacted
Loom reports that Recording, Viewing, Authentication, and Loom AI do not work. Loom later reported full recovery for most Atlassian products. The incident is resolved, but the provider did not state how long it lasted.
State
Resolved
Started
378 d ago
2025-10-20 07:56 UTC
Ongoing for
378 days
Worst impact
Notice
Timeline
1 updateResolved
378 days 100%
Updates
Times in UTCAs posted by Loom
Our team is now able to see full recovery across the vast majority of Atlassian products. We are aware of some ongoing issues with specific components such as migrations and JSM virtual service agents, and our team is continuing to investigate with urgency. We apologise for the inconvenience that this incident has caused and we will provide further information when the Post Incident Investigation has been completed.
Affected components
4Loom in the last 90 days
Full historyIncidents in 90 days
10
Days with an incident
90
Median duration
Not enough data
This incident
Not comparable
Other Loom incidents
All incidentsLoom·Multiple Atlassian services are experiencing issues
Loom Recording, Viewing, Authentication, and Loom AI had degraded performance for some customers using Atlassian products. Loom reports that the issue is resolved.
Loom·Degraded performance of Loom app
Loom reported degraded performance in the Loom app. The affected components were Recording, Viewing, Authentication, and Loom AI. Loom says the problem is resolved and the services operate normally.
Loom·Confluence, Jira Mobile and Forge users may experience authentication issues
Loom users had authentication problems that affected Recording, Viewing, Authentication, and Loom AI. Loom reports that the issue is resolved and the services work normally. Loom will monitor the services.
Loom·Some Loom users experiencing no audio when viewing recordings
Loom users cannot hear audio when they view some recordings. The affected components are Recording, Viewing, Authentication, and Loom AI. Loom reports that the incident is resolved, and the fix rollout is complete.
Loom·Loom performance degraded
Loom reported degraded performance. Recording, Viewing, Authentication, and Loom AI were affected for some customers. Loom stated the incident is resolved. The degraded performance lasted from 12:30 to 22:15 UTC on Oct 27, 2025. Loom deployed a fix and verified recovery.
Follow Loom
Your coding agent knows when Loom is down, and tells you when a failure is theirs, not yours. You can also get Loom incidents in a feed reader or in Slack.
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.
Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "loom" and tell me if Loom has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
https://outages.cc/feed.xml?providers=loom/feed subscribe https://outages.cc/feed.xml?providers=loomFAQ
Go from tracking outages to fixing production issues with Polylane.
Try Polylane