Some Loom users experiencing no audio when viewing recordings
Loom users cannot hear audio when they view some recordings. The affected components are Recording, Viewing, Authentication, and Loom AI. Loom reports that the incident is resolved, and the fix rollout is complete.
State
Resolved
Started
347 d ago
2025-11-19 22:32 UTC
Ongoing for
347 days
Worst impact
Partial outage
Timeline
1 updateResolved
347 days 100%
Updates
Times in UTCAs posted by Loom
The rollout of the fix for impacted videos without audio has now completed. Customers should now be able to review existing videos without audio and see that it has been properly restored. If you are continuing to see any issues with playback of your videos, please reach out to Loom support for assistance. We apologize for any inconvenience caused by this issue.
Affected components
4Loom in the last 90 days
Full historyIncidents in 90 days
10
Days with an incident
90
Median duration
Not enough data
This incident
Not comparable
Other Loom incidents
All incidentsLoom·Multiple Atlassian services are experiencing issues
Loom Recording, Viewing, Authentication, and Loom AI had degraded performance for some customers using Atlassian products. Loom reports that the issue is resolved.
Loom·Degraded performance of Loom app
Loom reported degraded performance in the Loom app. The affected components were Recording, Viewing, Authentication, and Loom AI. Loom says the problem is resolved and the services operate normally.
Loom·Confluence, Jira Mobile and Forge users may experience authentication issues
Loom users had authentication problems that affected Recording, Viewing, Authentication, and Loom AI. Loom reports that the issue is resolved and the services work normally. Loom will monitor the services.
Loom·Loom performance degraded
Loom reported degraded performance. Recording, Viewing, Authentication, and Loom AI were affected for some customers. Loom stated the incident is resolved. The degraded performance lasted from 12:30 to 22:15 UTC on Oct 27, 2025. Loom deployed a fix and verified recovery.
Loom·Atlassian Cloud Services impacted
Loom reports that Recording, Viewing, Authentication, and Loom AI do not work. Loom later reported full recovery for most Atlassian products. The incident is resolved, but the provider did not state how long it lasted.
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