Issues with Recording on Loom Chrome Extension
Recording on the Loom Chrome Extension did not work for some customers from 5:20AM to 3:45PM UTC. Loom recorded videos from this period may appear in the library but will not play, and Loom cannot recover them. The issue is resolved; Loom asks users who still see the problem to record with extension version 5.5.121.
State
Resolved
Started
419 d ago
2025-09-08 21:46 UTC
Ongoing for
419 days
Worst impact
Notice
Timeline
1 updateResolved
419 days 100%
Updates
Times in UTCAs posted by Loom
From 5:20AM to 3:45PM UTC today some customers using the Loom Chrome Extension experienced issues with recording. Looms recorded during this time may show up in the library but will not be playable. Unfortunately we are unable to recover these videos. If you are still experiencing this issue please make sure you are recording with extension version 5.5.121.
Loom in the last 90 days
Full historyIncidents in 90 days
10
Days with an incident
90
Median duration
Not enough data
This incident
Not comparable
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