Delays in some video processing tasks
Mux reported delays in some background video processing tasks for Mux Video - VOD. Video playback, live streaming, and new uploads were not affected. The incident is resolved and lasted about 77 minutes.
State
Resolved
Started
2 h ago
2026-11-03 02:14 UTC
Lasted
1 h 17 min
until 2026-11-03 03:31 UTC
Worst impact
Partial outage
Timeline
4 updatesIdentified
42 min 55%
Monitoring
34 min 45%
Updates
Times in UTCAs posted by Mux
This incident has been resolved.
A fix has been implemented and we are monitoring.
We are experiencing delays in some background video processing tasks. Video playback, live streaming, and new uploads are not affected. We have identified the cause and are remediating; delayed tasks will complete automatically and no action is needed.
We are experiencing delays in some background video processing tasks. Video playback, live streaming, and new uploads are not affected. We have identified the cause and are remediating; delayed tasks will complete automatically and no action is needed.
Affected components
1Mux in the last 90 days
Full historyIncidents in 90 days
8
Days with an incident
9
Median duration
1 h 9 min
This incident
About the median
Other Mux incidents
All incidentsMux·Elevated Mux Video Errors
This incident has been resolved. Some customers have reported on-demand assets created during or shortly after the incident window didn’t finish processing and are still showing a status of "preparing". Our team is working to get these assets processed. At this time you do not need to take any action, and we’ll post an update here as soon as they’re resolved. If this is having an urgent impact on your business, please contact us via mux.com/support or reach out to your CSM directly, and include a list of asset IDs that are impacted.
Mux·Mux Data Collection Latency
This incident has been resolved. For a subset of customers, our ingestion pipeline was unresponsive to incoming beacons at 22:04 UTC. While our SDKs are programmed to retry, there is the potential for delayed or lost beacons at and around that time. Delayed/lost beacons would disrupt our realtime metrics and alerting. Missing beacons may also result in some missing event data for views being generated at that time.
Mux·Degraded VOD playback
This incident has been resolved.
Mux·Elevated API Latency
This incident has been resolved.
Mux·Elevated errors on Direct Uploads
This incident has been resolved.
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