Next-Gen Entity Platform Issues
Between 08:35 and 09:42 UTC on October 28th, we experienced an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may have been unable to view or manage entities. The issue is now resolved and the service is operating normally.
The latest update from New Relic.
State
Resolved
Started
4 d ago
2026-10-28 09:35 UTC
Lasted
7 min
until 2026-10-28 09:42 UTC
Worst impact
Partial outage
Timeline
3 updatesInvestigating
7 min 100%
Updates
Times in UTCAs posted by New Relic
Between 08:35 and 09:42 UTC on October 28th, we experienced an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may have been unable to view or manage entities. The issue is now resolved and the service is operating normally.
We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.
We are investigating an issue in the JP region affecting the Next Gen Entity Platform (NGEP) where some customers may be unable to view or manage entities. Our engineering teams are engaged and are actively working to resolve the issue.
Affected components
2New Relic in the last 90 days
Full historyIncidents in 90 days
6
Days with an incident
3
Median duration
12 min
This incident
42% shorter than the median
Other New Relic incidents
All incidentsNew Relic·Data Irregularities for US region
Between 19:24 UTC and 22:04 UTC, a subset of customers in the US region may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing or suppressed alert notifications for related data. We have investigated and resolved this service interruption and impacted services have returned to normal operations.
New Relic·New Relic UI errors
Between 01:10 UTC and 03:33 UTC on September 25th, some customers in the US, EU, and JP regions may have experienced intermittent UI errors while navigating the New Relic UI. Data ingest and alert notifications were not impacted. We have resolved this issue and impacted services have returned to normal operations.
New Relic·Salesforce Service Disruption
All in-app services have returned to normal operations. Please reach out to New Relic support for assistance with any issues.
New Relic·Data Irregularities for EU Region
Between 23:06 UTC and 23:16 UTC, some customers in the EU region may have experienced errors when sending metric timeslice data to New Relic, issues in viewing metric timeslice data in real time, and delayed or missing alert notifications related to real time data. Impacted data may not be recoverable.
New Relic·Issues loading Alerts and Activity page
Between 08:13 and 9:30 UTC on August 3rd, customers in the EU and US regions may have experienced an issue when trying to load the Alerts and Issues page in the New Relic UI. The issue is now resolved, and the impacted services have returned to normal service. Please close and re-open the Alerts page to resolve the issue.
Follow New Relic
Your coding agent knows when New Relic is down, and tells you when a failure is theirs, not yours. You can also get New Relic incidents in a feed reader or in Slack.
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.
Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "newrelic" and tell me if New Relic has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
https://outages.cc/feed.xml?providers=newrelic/feed subscribe https://outages.cc/feed.xml?providers=newrelicFAQ
Go from tracking outages to fixing production issues with Polylane.
Try Polylane