Zoom Team Chat App connection failure
The Zoom Team Chat authentication issue has been resolved. Zoom Team Chat connections experienced authentication failures. This prevented new connections and caused Zaps using existing connections to fail or be held. Other Zoom integrations were not affected. Service has been restored. New connections are working, and existing connections are refreshing automatically. A small number of connections may still need to be reconnected manually. Thank you for your patience while we worked through this! If you need support, you can reach us at: [https://zapier.com/app/get-help](https://zapier.com/app/get-help "https://zapier.com/app/get-help").
The latest update from Zapier.
State
Resolved
Started
Lasted
14 h 7 min
Worst impact
Notice
Timeline
5 updatesInvestigating
8 h 20 min 59%
Monitoring
5 h 47 min 41%
Updates
Times in UTCAs posted by Zapier
The Zoom Team Chat authentication issue has been resolved. Zoom Team Chat connections experienced authentication failures. This prevented new connections and caused Zaps using existing connections to fail or be held. Other Zoom integrations were not affected. Service has been restored. New connections are working, and existing connections are refreshing automatically. A small number of connections may still need to be reconnected manually. Thank you for your patience while we worked through this! If you need support, you can reach us at: [https://zapier.com/app/get-help](https://zapier.com/app/get-help "https://zapier.com/app/get-help").
We're seeing recovery for Zoom Team Chat connections. Existing connections are successfully refreshing, and new connections are working again. Most affected connections should recover automatically over the next 20–40 minutes without requiring you to reconnect. A small number may need to be reconnected manually.
We're continuing to work closely with the team at Zoom to resolve the authentication failures affecting Zoom Team Chat connections. Service has not yet been restored. We’ll share another update as soon as we have more information.
Zoom Team Chat connections continue to experience authentication failures, preventing new connections and causing Zaps using existing connections to fail or be held. We have confirmed that other Zoom integrations are unaffected. We have escalated the issue to Zoom support and the integration’s maintainers and are awaiting their response. Service has not yet been restored.
Customers using the Zoom Team Chat integration are experiencing authentication errors that prevent their app connections from working. We are investigating these failures and have contacted Zoom support and the integration’s maintainers to help resolve the issue.
Zapier in the last 90 days
Full historyIncidents in 90 days
25
Days with an incident
36
Median duration
3 h 2 min
This incident
4.7× the median
Other Zapier incidents
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We have tested the page post-fix and the issue is resolved. Users visiting the "Chat with Sales" page ( ) should now be able to see the chat session. This incident is now considered resolved. If you don't see the chat, we recommend clearing your browser cache and cookies, then trying the page again. If you continue to have issues with the page, reach out to our support team at [zapier.com/app/get-help](http://zapier.com/app/get-help).
Zapier·Discord integration issues
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Zapier·Connection errors affecting Salesforce Pardot Zaps
This issue originated in an upstream incident with Salesforce's Pardot service, which caused some Pardot connections to fail when refreshing authentication. Salesforce has remediated their side, but affected connections need to be reconnected. We've deployed a fix on our side so that affected connections now show as expired. To restore your connection, reconnect your Salesforce Pardot account in Zapier. Some Zaps may have been delayed or held, and we're checking that they resume after reconnecting. If your Zaps are still failing after reconnecting, or you need help, please contact our support team: [ https://zapier.com/app/get-help](https://zapier.com/app/get-help " https://zapier.com/app/get-help")
Zapier·Security updates in progress for third-party software components
We have not identified any customer impact or evidence of exploitation. We have completed the priority security updates and mitigations, and are closing this incident. Remaining lower-risk updates, including updates managed by our providers, will continue as follow-up work. No action is needed on your part.
Zapier·Assessment of recently reported PHP vulnerabilities
Our investigation into the reported PHP vulnerabilities is complete. We found no impact on Zapier services or customer data. This advisory is now closed. **Security FAQ: PHP Vulnerabilities (CVE-2026-109618 and CVE-2026-109619)** > **1. What is this issue?** > Two vulnerabilities were disclosed in PHP, an open-source programming language. Both can lead to remote code execution under certain conditions. They affect PHP 8.2 before 8.2.35, 8.3 before 8.3.36, 8.4 before 8.4.27, and 8.5 before 8.5.12. > > **2. Is Zapier affected?** > Our investigation is complete, and we found no impact on Zapier services or customer data. > > **3. Has customer data been affected?** > No. Our investigation found no impact to customer data. > > **4. Does this affect the Zapier WordPress integration for example?** > The Zapier WordPress plugin itself is not vulnerable. WordPress sites run on PHP, though, so site owners should make sure their PHP version is patched (see question 1 for the affected versions). >
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