Capture failures and payout delay for Mastercard transactions in Australia
Adyen reports capture failures for some Mastercard transactions in Australia. The affected component is Settlement and payouts. Adyen identified an internal issue and the engineering teams work to recapture the affected transactions. Some refunds can stay pending and payouts can be one day late.
State
Identified
Started
3 h ago
2026-11-02 15:56 UTC
Ongoing for
2 h 47 min
Worst impact
Notice
Timeline
1 updateIdentified
2 h 47 min 100%
Updates
Times in UTCAs posted by Adyen
We have identified an internal issue starting at 20:00 CET on November 1, 2026, resulting in capture failures for a subset of Mastercard transactions processed in Australia. As a result, customers may see an increase in Capture Failures in reporting and the Customer Area, and some refunds may remain pending. Additionally, customers may experience a delay of up to one day in receiving their payouts corresponding to these transactions. Our engineering teams are working to recapture the affected transactions. We will provide an update as soon as we have more information.
Affected components
1Adyen in the last 90 days
Full historyIncidents in 90 days
6
Days with an incident
2
Median duration
3 h 28 min
This incident
20% shorter than the median
Other Adyen incidents
All incidentsAdyen·Partial payout delay for USD payouts
Adyen reports a partial payout delay that affects a subset of USD and EUR transactions through wire and instant transfers, and a subset of cross-border transfers in all currencies. Adyen states that the issue was mitigated as of 19:01 CET on November 2, 2026. Adyen engineering teams are retrying the payouts that failed during the incident.
Adyen·Partial degradation of Tap to Pay on iPhone on a subset of devices running iOS 27
Adyen reports a problem with Tap to Pay on iPhone on some devices that run iOS 27, in the Payments component. The app shows an internal error at start, and these devices may not process Tap to Pay transactions. Adyen identified the issue and states that it occurs on devices where the passcode was disabled, the device was updated, and the passcode was added again. Adyen advises not to disable the passcode on Tap to Pay devices, especially during an update.
Adyen·MB WAY and Multibanco are experiencing offer conversion issues
Adyen reports that MB WAY and Multibanco offers do not convert correctly. The problem affects the Payment methods and issuers component. Adyen identified the issue and confirmed that it is resolved. The outage lasted about 81 minutes.
Adyen·INTERSOLVE is experiencing higher error rates
INTERSOLVE payment methods and issuers have higher error rates on Adyen. Adyen reports that this incident is resolved. The outage lasted 3 hours and 28 minutes.
Adyen·Givex is experiencing higher error rates
Givex transactions have higher error rates and the problem affects the Payment methods and issuers component. Adyen reports that the issue is outside its platform. Adyen resolved the issue after 3 hours and 40 minutes.
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