[Critical] Issues with Multiple Box Services

Box·[Medium] Issue with multiple Box Services

_Notice and disclaimer: Box is providing this preliminary information subject to further review and analysis. To the best of our knowledge, this is the current state and we may update as more information is confirmed._ On October 19, 2026 between 6:44 PM and 8:32 PM PDT, some customers may have experienced degradation when interacting with our Public API, Downloads, and Box Sign. The impact was caused by a focused traffic spike that resulted in increased latencies when accessing some data assets. We mitigated the impact by enabling additional targeted caching to relieve the stress on our datastores. Performance of our services returned to normal levels by 8:32 PM PDT. We are conducting a full engineering postmortem and our overview is subject to change with further analysis and findings. In the event our continuing investigation yields further substantive findings, we may publish additional analysis after the conclusion of the full engineering postmortem. Sincerely, The Box Team

Box·[Major] Issue with Box Drive

We recently addressed issues affecting Events and Box Drive. We would like to take the opportunity to further explain these issues and the steps we have taken to prevent recurrence. ‌ Between October 14, 2026 at 3:00 PM PDT and October 15, 2026 at 5:10 AM PDT, some customers may have experienced delayed Events delivery and Box Drive synchronization. ‌ # Analysis The incident was caused by an unexpected workload surge. We remediated the issue by deploying a targeted filter for the workload and adding capacity. During the mitigation, some Events and Drive synchronizations may have been delayed. ‌ # Corrective Actions Box has initiated the following corrective actions: ‌ * Adding monitoring and improved workload filtering tools to respond to future incidents quicker. * Exploring ways to automatically handle unexpected workload changes across our event processing systems. ‌ We are continuously working to improve Box and want to make sure we are delivering the best product and user experien

Box·[Medium] Issue with Enterprise Event Reports

After further monitoring, this incident is now considered resolved. Event-based reports and Insights in the Admin Console, results from the Enterprise Events API, and Box AI unit usage have been restored to full functionality and are showing up-to-date information. If you continue to experience any issues, please contact Support at https://support.box.com.

Box·[Medium] Issue with multiple reports

After further monitoring, this incident is now considered resolved. The Report Service has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.

Box·[Critical] Issues with All Files Page, Box Notes, API calls, logins and downloads

We recently addressed an issue that briefly affected the All Files page, Box Notes, API traffic, logins, and downloads in Box. We would like to take the opportunity to further explain this issue and the steps we have taken to keep it from happening in the future. On Tuesday, September 29, 2026 between approximately 6:39 AM PDT and 6:44 AM PDT, some customers may have experienced errors when using Box. The issue occurred when several database instances simultaneously became unavailable due to a disruption in our cloud-managed infrastructure. Our internal systems detected the unhealthy instances and automatically rerouted traffic to a healthy copy, which fully restored service availability. # Analysis Our database service is generally deployed evenly across multiple availability zones in order to reduce coupling to a single failure domain within our cloud infrastructure. However, VM scheduling within a given availability zone is managed by the compute service itself. In this instance, se