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KnockIncident ·

Dashboard transactional email outage

ResolvedOfficial update
0

Knock dashboard transactional emails were not delivered. Knock reported that the incident is resolved. The outage lasted about 2 hours and 21 minutes.

State

Resolved

Started

Lasted

2 h 21 min

Worst impact

Degraded

Timeline

5 updates
12:2713:0213:3714:1214:47
DegradedUpdate postedTimes in UTC

Investigating

18 min 13%

Identified

1 h 3 min 45%

Monitoring

1 h 42%

Updates

Times in UTC

As posted by Knock

Resolved

This incident has now been resolved and the service is now fully operational.

Monitoring

A fix has been implemented, and we're currently monitoring the service.

Identified

We're still working on a fix to all transactional emails and mitigating the ongoing spam issue we're dealing with. For the time being, account invites are degraded and are still not sending.

Identified

We've identified the source of the issue with our transactional email provider (Postmark) and are implementing a fix.

Investigating

We're investigating reports that transactional emails from the Knock dashboard are not being delivered. We're actively working with our mail provider on a fix.

Knock in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

5

Days with an incident

7

Median duration

1 h 45 min

This incident

1.3× the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

30 h 56 min
median 1 h 45 min
90 days agoToday

Other Knock incidents

All incidents

Knock·Sockets service impaired

This incident has now been resolved and the service is now fully operational.

Resolved

Knock·Warehouse message synchronization delayed

We're back to normal sync schedules for our data warehouse connector.

Resolved

Knock·Knock dashboard login magic links are unavailable

This incident is resolved, and magic link login is fully functional. Malicious activity caused our email provider to flag the Knock dashboard's transactional emails, disrupting magic link deliverability. We've blocked the activity and restored email delivery. Only Knock's emails from hello@notify.knock.app were impacted. Customer email channels were unaffected.

Resolved

Knock·Workflow processing and message delivery errors

This incident has now been resolved and the service is now fully operational.

Resolved

Follow Knock

Your coding agent knows when Knock is down, and tells you when a failure is theirs, not yours. You can also get Knock incidents in a feed reader or in Slack.

Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "knock" and tell me if Knock has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.

Paste this into any coding agent. It adds the server with its own MCP setup.

RSS
https://outages.cc/feed.xml?providers=knock
Slack
/feed subscribe https://outages.cc/feed.xml?providers=knock

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