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MongoDB AtlasIncident · 2026-10-02 00:01 UTC

MongoDB Charts: Infinite login loop when creating new Charts projects

ResolvedOfficial update

This incident has been resolved.

The latest update from MongoDB Atlas.

State

Resolved

Started

30 d ago

2026-10-02 00:01 UTC

Lasted

5 h

until 2026-10-02 05:02 UTC

Worst impact

Degraded

Timeline

2 updates
00:0101:1602:3103:4605:02
DegradedUpdate postedTimes in UTC

Identified

5 h 100%

Updates

Times in UTC

As posted by MongoDB Atlas

Resolved2026-10-02 05:02 UTC

This incident has been resolved.

Identified2026-10-02 00:01 UTC

Since approximately 23:30 UTC on 2026-10-01, users creating new Charts projects by clicking on the "Visualization" tab will repeatedly be prompted to login and will not be able to view the Charts interface. While these Charts projects will be created, we cannot guarantee the timing at this moment. Existing Charts projects are not affected.

Affected components

1
MongoDB Charts

MongoDB Atlas in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

14

Days with an incident

90

Median duration

5 h

This incident

About the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

59 days
median 5 h
90 days agoToday

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