RTMP and SRT live streams disconnects
RTMP and SRT live streams disconnect on the Mux Video - Live component. Mux reports that the cause is identified and a fix is in progress. The incident started 31 minutes ago and is not resolved.
State
Identified
Started
Ongoing for
1 h 12 min
Worst impact
Degraded
Timeline
2 updatesIdentified
1 h 12 min 100%
Updates
Times in UTCAs posted by Mux
We are continuing to work on a fix for this issue.
The issue has been identified and a fix is being implemented.
Affected components
1Mux in the last 90 days
Full historyIncidents in 90 days
10
Days with an incident
10
Median duration
1 h 10 min
This incident
About the median
Other Mux incidents
All incidentsMux·RTMP and SRT live streams disconnection
Mux RTMP and SRT live streams disconnected on the Mux Video - Live component. Mux reports that this incident is resolved. The outage lasted about 70 minutes.
Mux·Delays in some video processing tasks
Mux reported delays in some background video processing tasks for Mux Video - VOD. Video playback, live streaming, and new uploads were not affected. The incident is resolved and lasted about 77 minutes.
Mux·Elevated Mux Video Errors
This incident has been resolved. Some customers have reported on-demand assets created during or shortly after the incident window didn’t finish processing and are still showing a status of "preparing". Our team is working to get these assets processed. At this time you do not need to take any action, and we’ll post an update here as soon as they’re resolved. If this is having an urgent impact on your business, please contact us via mux.com/support or reach out to your CSM directly, and include a list of asset IDs that are impacted.
Mux·Mux Data Collection Latency
This incident has been resolved. For a subset of customers, our ingestion pipeline was unresponsive to incoming beacons at 22:04 UTC. While our SDKs are programmed to retry, there is the potential for delayed or lost beacons at and around that time. Delayed/lost beacons would disrupt our realtime metrics and alerting. Missing beacons may also result in some missing event data for views being generated at that time.
Mux·Degraded VOD playback
This incident has been resolved.
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