High error rate on 1Password.com
# Incident Postmortem - High error rates on 1Password.com when syncing data and provisioning users. **Date of Incident:** 16 October 2026 **Time of Incident \(UTC\):** 23:00 - 00:11 \(Oct 17\) **Service\(s\) Affected:** Admin Console, Item Syncing, Provisioning **Impact Duration:** 1hr10m ## Summary **What happened:** On Friday, October 16, 2026, from 4:00 to 5:10 p.m. Pacific \(23:00–00:10 UTC\), some requests to 1Password web services failed. Earlier that day, we deployed an infrastructure change meant to improve efficiency. The change caused one of our backend systems to hold on to resources longer than expected, and the system eventually ran out of capacity. **Impact:** About 2% of requests to 1Password web services in the US failed during the 70-minute window. The issue happened during a period of low traffic, which limited the number of people affected. **Resolution:** We increased the affected system’s capacity and applied configuration changes so resources are recycled more qui
The latest update from 1Password.
State
Resolved
Started
15 d ago
2026-10-16 23:45 UTC
Lasted
4 days
until 2026-10-20 19:48 UTC
Worst impact
Partial outage
Timeline
6 updatesInvestigating
3 h 27 min 4%
Monitoring
4 days 96%
Updates
Times in UTCAs posted by 1Password
# Incident Postmortem - High error rates on 1Password.com when syncing data and provisioning users. **Date of Incident:** 16 October 2026 **Time of Incident \(UTC\):** 23:00 - 00:11 \(Oct 17\) **Service\(s\) Affected:** Admin Console, Item Syncing, Provisioning **Impact Duration:** 1hr10m ## Summary **What happened:** On Friday, October 16, 2026, from 4:00 to 5:10 p.m. Pacific \(23:00–00:10 UTC\), some requests to 1Password web services failed. Earlier that day, we deployed an infrastructure change meant to improve efficiency. The change caused one of our backend systems to hold on to resources longer than expected, and the system eventually ran out of capacity. **Impact:** About 2% of requests to 1Password web services in the US failed during the 70-minute window. The issue happened during a period of low traffic, which limited the number of people affected. **Resolution:** We increased the affected system’s capacity and applied configuration changes so resources are recycled more qui
This incident has been resolved.
The deployed fix mitigated the issue causing increased error rates for users. We continue to monitor our services while we implement a permanent fix.
A fix has been deployed and we are monitoring the results.
We are seeing some improvements to affected services but are continuing to investigate the issue.
We are currently investigating this issue.
Affected components
11Password in the last 90 days
Full historyIncidents in 90 days
3
Days with an incident
6
Median duration
27 min
This incident
202× the median
Other 1Password incidents
All incidentsFollow 1Password
Your coding agent knows when 1Password is down, and tells you when a failure is theirs, not yours. You can also get 1Password incidents in a feed reader or in Slack.
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.
Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "onepassword" and tell me if 1Password has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
https://outages.cc/feed.xml?providers=onepassword/feed subscribe https://outages.cc/feed.xml?providers=onepasswordFAQ
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