Elevated error rates with some U.S. business Mastercards
Payment declines affect some U.S. business Mastercards, including some Brex cards. This can stop automatic recharges and one-time API credit purchases. OpenAI reports that it applied a mitigation and now monitors the affected services.
State
Monitoring
Started
Ongoing for
21 h 48 min
Worst impact
Notice
Timeline
4 updatesIdentified
6 h 51 min 31%
Monitoring
14 h 56 min 69%
Updates
Times in UTCAs posted by OpenAI
We’ve applied a mitigation and are monitoring the affected services to confirm recovery.
Investigating — We’re seeing payment declines on some U.S. business Mastercards. Affected cards have numbers beginning with 544015, 546400, 543502, 543799, or 512998. Some cards beginning with 513989 are also affected. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.
Investigating — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.
**Investigating** — We’re seeing payment declines on some U.S. business Mastercards, including some Brex cards. For API customers, this can prevent automatic recharges and one-time credit purchases. If your prepaid balance runs out, your API requests may fail. If you use one of these cards, we recommend adding a card from a different issuer before your next payment, even if you haven’t seen a decline. If an API credit purchase has already failed, use the new card to retry the purchase. We’re working with our payment partners and will share updates here.
OpenAI in the last 90 days
Full historyIncidents in 90 days
28
Days with an incident
21
Median duration
2 h 4 min
This incident
11× the median
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