Live

Workflows: email sending failing in certain workflows

The fix is deployed and email sending is back to normal in both regions. We will reach out to affected customers about a rerun of the emails that failed during the incident.

The latest update from PostHog.

State

Resolved

Started

75 d ago

2026-08-18 20:35 UTC

Lasted

1 h 18 min

until 2026-08-18 21:53 UTC

Worst impact

Partial outage

Timeline

4 updates
20:3520:5521:1421:3421:53
Partial outageUpdate postedTimes in UTC

Investigating

14 min 18%

Identified

53 min 68%

Monitoring

11 min 14%

Updates

Times in UTC

As posted by PostHog

Resolved2026-08-18 21:53 UTC

The fix is deployed and email sending is back to normal in both regions. We will reach out to affected customers about a rerun of the emails that failed during the incident.

Monitoring2026-08-18 21:42 UTC

We have deployed a fix and are monitoring recovery. Affected workflows resume sending automatically, with no action needed. Emails that failed during the incident were not sent automatically. We are preparing a way to rerun the affected runs and will contact the affected customers directly.

Identified2026-08-18 20:50 UTC

We have identified the cause of the email sending failures affecting some workflows. A fix is in review, and we will update this page once it is rolled out.

Investigating2026-08-18 20:35 UTC

We're seeing an increased email failures in certain workflows in both regions.

Affected components

1
Workflows

PostHog in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

28

Days with an incident

22

Median duration

1 h 14 min

This incident

About the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

27 h 36 min
median 1 h 14 min
90 days agoToday

Other PostHog incidents

All incidents

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Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "posthog" and tell me if PostHog has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.

Paste this into any coding agent. It adds the server with its own MCP setup.

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Slack
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