403 error when trying to access Autoops in newly created serverless projects
We resolved the issue affecting AutoOps at 12:30 UTC. Elastic Cloud Hosted and Elastic Cloud Serverless: Customers who created a new account in the AWS us-east-1 region since approximately 00:30 UTC on October 22, 2026 were unable to access AutoOps and may have seen an error (HTTP 403) when opening it.
The latest update from Elastic Cloud.
State
Resolved
Started
10 d ago
2026-10-22 11:19 UTC
Lasted
9 h 31 min
until 2026-10-22 20:50 UTC
Worst impact
Partial outage
Timeline
3 updatesInvestigating
42 min 7%
Identified
8 h 49 min 93%
Updates
Times in UTCAs posted by Elastic Cloud
We resolved the issue affecting AutoOps at 12:30 UTC. Elastic Cloud Hosted and Elastic Cloud Serverless: Customers who created a new account in the AWS us-east-1 region since approximately 00:30 UTC on October 22, 2026 were unable to access AutoOps and may have seen an error (HTTP 403) when opening it.
We have identified the cause of the issue affecting AutoOps and are deploying a fix. Elastic Cloud Hosted and Elastic Cloud Serverless: Customers who created a new account in the AWS us-east-1 region since approximately 00:30 UTC on October 22, 2026 were unable to access AutoOps and may have seen an error (HTTP 403) when opening it. The fix is rolling out now, and we expect the situation to be fully resolved by 13:00 UTC. Existing deployments and projects, and all other Elastic Cloud functionality, are not affected.
We are investigating an issue affecting AutoOps for newly created accounts in the AWS us-east-1 region. Accounts created after 00:00 UTC on October 22, 2026 may be unable to access AutoOps and may see an error (HTTP 403) when opening it. Elastic Cloud Hosted: AutoOps is not available for affected new accounts. Elastic Cloud Serverless: AutoOps is not available for affected new accounts. Existing deployments and projects, and all other Elastic Cloud functionality, are not affected. Our engineering teams are working to identify the cause and restore access. We will provide the next update within 60 minutes, or sooner if there is a significant change
Elastic Cloud in the last 90 days
Full historyIncidents in 90 days
24
Days with an incident
90
Median duration
4 h 48 min
This incident
2.0× the median
Other Elastic Cloud incidents
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