Service Issue - Cloud Manager and API
Between approximately 10:15 and 12:18 UTC on September 7, 2026, customers could have experienced elevated error rates and 5xx response codes when using Cloud Manager or performing API calls. The investigation revealed that the issue started due to increased API load that over-utilized our database resources which in turn led to the symptoms seen by users. To mitigate the issue, the team addressed the elevated API load issue which brought back utilization of our resources within normal ranges. Ongoing actions include monitoring platform stability, and planning enhancements to API rate limiting. This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.
The latest update from Akamai Cloud (Linode).
State
Resolved
Started
55 d ago
2026-09-07 10:38 UTC
Lasted
2 h 53 min
until 2026-09-07 13:31 UTC
Worst impact
Degraded
Timeline
6 updatesInvestigating
2 h 50 min 98%
Monitoring
3 min 2%
Updates
Times in UTCAs posted by Akamai Cloud (Linode)
Between approximately 10:15 and 12:18 UTC on September 7, 2026, customers could have experienced elevated error rates and 5xx response codes when using Cloud Manager or performing API calls. The investigation revealed that the issue started due to increased API load that over-utilized our database resources which in turn led to the symptoms seen by users. To mitigate the issue, the team addressed the elevated API load issue which brought back utilization of our resources within normal ranges. Ongoing actions include monitoring platform stability, and planning enhancements to API rate limiting. This summary provides an overview of our current understanding of the incident given the information available. Our investigation is ongoing and any information herein is subject to change.
We haven't observed any additional issues with the Cloud Manager or API, and will now consider this incident resolved. If you continue to experience issues, please contact us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com for assistance.
At this time we have been able to correct the issue affecting the Cloud Manager and API. We will be monitoring this to ensure that the service remains stable. If you are still experiencing issues and unable to open a Support ticket , please call us at 855-454-6633 (+1-609-380-7100 Intl.), or send an email to support@linode.com.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Our team is investigating a service issue that affects the Cloud Manager (https://cloud.linode.com/) and API. During that time, some users may experience issues when attempting to access these systems. We will share additional updates as we have more information.
Affected components
1Akamai Cloud (Linode) in the last 90 days
Full historyIncidents in 90 days
27
Days with an incident
89
Median duration
6 h 29 min
This incident
56% shorter than the median
Other Akamai Cloud (Linode) incidents
All incidentsAkamai Cloud (Linode)·Service Issue - US-Southeast (Atlanta)
A service issue affects US-Southeast (Atlanta). Akamai Cloud (Linode) reports that the region has degraded performance. Akamai Cloud (Linode) is still investigating the issue.
Akamai Cloud (Linode)·Customer Security Advisory: CVE-2026-98432
Akamai Cloud (Linode) reports a security advisory for CVE-2026-98432. Akamai states that it is investigating and is deploying mitigations for the known attack vector. Akamai advises customers to apply OS updates from their upstream provider when those updates become available.
Akamai Cloud (Linode)·Service Issue - Block Storage (BR-GRU)
Block Storage does not work in the BR-GRU (São Paulo) region. Akamai Cloud reports that a fix is in place and the state is monitoring.
Akamai Cloud (Linode)·Connectivity Issue between ID-CGK (Jakarta) and SG-SIN-2 (Singapore 2)
Akamai Cloud reports a connectivity problem between ID-CGK (Jakarta) and SG-SIN-2 (Singapore 2). The service is degraded in these two regions. Akamai Cloud moved the incident to monitoring and continues to monitor the impact.
Akamai Cloud (Linode)·Connectivity Issue - Dallas Data Center (IPv6 Traffic to Google)
This issue is considered resolved.
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