INC20000294
Current status: We've monitored the environment and confirmed that service has been restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features. Affected users may have experienced errors or failures when connecting to Snowsight, managing data, loading data, or using applications. Incident start time: 06:01 UTC October 20, 2026 Incident end time: 14:00 UTC October 20, 2026 Preliminary root cause: A power event at our third-party cloud platform provider made one of the availability zones in the specified region unavailable. Snowflake infrastructure running in that zone, including components that support Snowsight, became unreachable, and requests that depended on it failed until workloads moved to the remaining availability zones. To limit further impact, we s
The latest update from Snowflake.
State
Resolved
Started
12 d ago
2026-10-20 06:34 UTC
Lasted
8 h 52 min
until 2026-10-20 15:26 UTC
Worst impact
Major outage
Timeline
7 updatesInvestigating
48 min 9%
Identified
8 h 4 min 91%
Updates
Times in UTCAs posted by Snowflake
Current status: We've monitored the environment and confirmed that service has been restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features. Affected users may have experienced errors or failures when connecting to Snowsight, managing data, loading data, or using applications. Incident start time: 06:01 UTC October 20, 2026 Incident end time: 14:00 UTC October 20, 2026 Preliminary root cause: A power event at our third-party cloud platform provider made one of the availability zones in the specified region unavailable. Snowflake infrastructure running in that zone, including components that support Snowsight, became unreachable, and requests that depended on it failed until workloads moved to the remaining availability zones. To limit further impact, we s
Current status: Our Cloud Provider has confirmed via their status page https://status.cloud.google.com that the issue has been largely mitigated. We're are closely monitoring service health and are preparing to revert our previously completed precautionary changes; though at this time, customers should no longer be experiencing impact. Customer experience: Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features, including Snowflake Postgres. Affected users may have experienced errors or failures when connecting to Snowflake Postgres instances, managing data, loading data, or using applications. Incident start time: 06:01 UTC October 20, 2026 Incident end time: 14:03 UTC October 20, 2026
Our monitoring still shows healthy service since 06:40 UTC October 20, 2026. As per updates on the Cloud Provider's status page https://status.cloud.google.com, some infrastructure in the affected availability zone at our third-party cloud platform provider has begun to come back online, but the zone isn't fully available yet. Our mitigation actions continue to keep new workloads out of the affected zone and these mitigations will remain in place until the availability zone is fully back online. We'll provide another update within 2 hours. Customer experience: We're seeing recovery of the affected services as of 6:40 UTC. Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features, including Snowflake Postgres. Affected users may have experienced errors or failures when connecting to Snowflake Postgres instances, managing data, loading data, or using applications. ETA: Our current estimate is that the availability zone will be
Current status: Our monitoring has shown healthy service since 06:40 UTC October 20, 2026, but the affected availability zone remains unavailable at our third-party cloud platform provider. We've stopped new workloads from being placed in that zone and paused routine software updates in the region as a precaution. We're continuing to coordinate with the provider to restore the affected infrastructure and to develop and implement a fix. Additional updates are available on the Cloud Provider's status page https://status.cloud.google.com/. We'll provide another update within 3 hours. Customer experience: We're seeing recovery of the affected services as of 6:40 UTC. Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features, including Snowflake Postgres. Affected users may have experienced errors or failures when connecting to Snowflake Postgres instances, managing data, loading data, or using applications. ETA: An ETA isn't ava
Current status: Our monitoring has shown healthy service since 06:40 UTC October 20, 2026, but the affected availability zone remains unavailable at our third-party cloud platform provider. We've stopped new workloads from being placed in that zone and paused routine software updates in the region as a precaution. We're continuing to coordinate with the provider to restore the affected infrastructure and to develop and implement a fix. We'll provide another update within 2 hours. Customer experience: We're seeing recovery of the affected services as of 6:40 UTC. Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features, including Snowflake Postgres. Affected users may have experienced errors or failures when connecting to Snowflake Postgres instances, managing data, loading data, or using applications. ETA: An ETA isn't available yet. We'll provide one as soon as possible. Workaround: There are currently no available workaro
Current status: We've identified an issue with a third-party cloud platform that's affecting part of the infrastructure in the specified region, and we're coordinating with the provider to develop and implement a fix to restore service. We have identified an issue with one of the availability zones in the region. Workloads have automatically moved away from the affected infrastructure. We'll provide another update within 30 minutes. Customer experience: We're seeing recovery of the affected services as of 6:40 UTC. Customers hosted in the specified region may have been unable to access or use multiple Snowflake services and features, including Snowflake Postgres. Affected users may experience errors or failures when connecting to Snowflake Postgres instances, managing data, loading data, or using applications. ETA: An ETA isn't available yet. We'll provide one as soon as possible. Workaround: There are currently no available workarounds for this issue. Incident start time: 06:01 UTC Oc
Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 30 minutes. Customer experience: Customers hosted in the specified region may be unable to access or use multiple Snowflake services and features, including Snowflake Postgres. Affected users may experience errors or failures when connecting to Snowflake Postgres instances, managing data, loading data, or using applications. Incident start time: 06:01 UTC October 20, 2026
Affected components
6Snowflake in the last 90 days
Full historyIncidents in 90 days
28
Days with an incident
73
Median duration
1 h 56 min
This incident
4.6× the median
Other Snowflake incidents
All incidentsSnowflake·INC20000321
Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to access or manage their Openflow runtimes deployed in Snowpark Container Services. Runtimes may have shown as active, but opening the Openflow canvas may have failed with errors saying the runtime was unavailable or that the connection was refused. Impact start time: 17:34 UTC October 30, 2026 Impact end time: 22:55 UTC October 30, 2026 Preliminary root cause: A subset of infrastructure responsible for secure communication with Openflow runtimes experienced a certificate issue, which prevented connections to the affected Openflow runtimes A root cause analysis (RCA) will be conducted and a summary will be made available within 5 business day
Snowflake·INC20000319
Current status: We've coordinated with our third-party cloud platform to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have experienced delays or intermittent failures when resuming or managing virtual warehouses, with the majority of impact occurring between 03:00 and 08:40 UTC October 29, 2026. Existing warehouses that were already running may have been unaffected. Additionally, serverless tasks may have taken longer than expected to begin. Impact start time: 03:00 UTC October 29, 2026 Impact end time: 08:40 UTC October 29, 2026 Preliminary root cause: A third-party cloud platform provider experienced an issue that slowed responses to resource provisioning requests, which delayed virtual warehouse resumes. A root cause
Snowflake·INC20000301
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC20000301](https://community.snowflake.com/s/article/INC20000301)
Snowflake·INC20000299
Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC20000299](https://community.snowflake.com/s/article/INC20000299)
Snowflake·INC20000290
Current status: We've monitored the environment and confirmed that service has been restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified region who connect to Snowflake using private connectivity may have experienced intermittent failures when establishing new connections. Affected users may have seen some connection attempts fail while other attempts succeeded. Customers that are already connected were not impacted. Incident start time: 23:07 UTC October 18, 2026 Incident end time: 23:37 UTC October 18, 2026 Preliminary root cause: A third-party cloud platform experienced a network connectivity issue, which caused private connectivity connection failures in the affected region. A root cause analysis (RCA) will be conducted and a summary will be made available within 10 business days.
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