SendGrid
SendGrid is reporting degraded
Partially Degraded Service
Silent Network Authentication (SNA) Failure Increase on Indosat in Indonesia
Silent Network Authentication (SNA) on Indosat in Indonesia does not work. This affects the Verify Silent Network Auth component and the CARRIER NETWORK - Verify Silent Network Auth component. SendGrid has identified the cause and is working to resolve the issue.
MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States
SendGrid reports MMS delivery delays from a subset of Twilio Long Codes to C-Spire in the United States. The affected components are MMS Long Code, North America, the carrier network, and Zipwhip messaging. SendGrid sees recovery and monitors service stability.
Voice Call Failures from Twilio Phone Numbers to Romania
Voice calls from SendGrid Twilio Phone Numbers to network subscribers in Romania do not work. This affects the Voice, Europe component and the CARRIER NETWORK Voice, Europe component. SendGrid identified the cause and works to resolve the issue.
Voice Call Post Dial Delay from a Subset of Twilio Phone Numbers to Thailand
SendGrid reports problems with voice calls on the APAC Voice and APAC carrier network components. Calls from some SendGrid phone numbers to Thailand have post dial delay. SendGrid identified the cause and continues to work on the fix.
History
Incidents in 90 days
50
Days with an incident
37
Median duration
9 h 43 min
Longest incident
33 days
Components
172ELASTIC SIP TRUNKING US1
DEVELOPER TOOLS
ACCOUNT SECURITY
PROGRAMMABLE VOICE US1
Oct 30, 2026
The incident has been resolved and API transactions for Silent Network Authentication (SNA) on KPN in Netherlands and Lookup API transactions involving KPN in Netherlands are operating normally.status.sendgrid.com
The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Smart in Philippines are operating normally.status.sendgrid.com
We have fully investigated the issue affecting verifications to Ivory Coast, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.status.sendgrid.com
The incident has been resolved and SMS and MMS delivery from Twilio to Altice network subscribers in the United States is operating normally.status.sendgrid.com
Oct 29, 2026
The incident has been resolved and SMS delivery receipts from Twilio to network subscribers on affected networks in multiple countries across Africa and Asia are operating normally.status.sendgrid.com
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Vivo network subscribers in Brazil is operating normally.status.sendgrid.com
The incident has been resolved and Lookup API transactions involving Verizon in the United States are operating normally.status.sendgrid.com
This incident has been consolidated into https://status.twilio.com/incidents/pq17rz6sfhj3 The impact to Flex Agent Copilot observed on October 20, 2026, at 9:53 AM PDT has been completely resolved. There is no active customer impact. For the complete incident details review and event timeline, refer to the status page link: https://status.twilio.com/incidents/pq17rz6sfhj3status.sendgrid.com
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to T-Mobile network subscribers in the United States are operating normally.status.sendgrid.com
The incident has been resolved and MMS delivery receipts from a subset of Twilio Short Codes to T-Mobile network subscribers in the United States are operating normally.status.sendgrid.com
Oct 28, 2026
Our engineers have monitored the fix and confirmed the issue with shortened links on some branded short domains has been resolved. All services are now operating normally at this time.status.sendgrid.com
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to Orange network subscribers in Belgium is operating normally.status.sendgrid.com
The incident has been resolved and API transactions for Silent Network Authentication (SNA) and Lookup API transactions involving EE in the United Kingdom are operating normally.status.sendgrid.com
Customers in the Australia Region are no longer encountering 503 Errors for Messaging Traffic. This incident has been resolved.status.sendgrid.com
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.status.sendgrid.com
Twilio Programmable Voice API was degraded for 53 seconds between 2:08:42 to 2:09:35 pm PDT on Tues, Oct. 27. During this period of time, customers may have received 500 errors in response to their API requests. The issue has now been resolved.status.sendgrid.com
Oct 27, 2026
The incident has been resolved and SMS delivery from Twilio to Surf Telecom network subscribers in Brazil is operating normally.status.sendgrid.com
The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in Portugal is operating normally.status.sendgrid.com
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Argentina are operating normally.status.sendgrid.com
Twilio Programmable Messaging API was degraded for 53 seconds between 2:08:42 to 2:09:35 pm PDT on Tues, Oct. 27. During this period of time, customers may have received 500 errors in response to their API requests. The issue has now been resolved.status.sendgrid.com
We have fully investigated the organization pages issue, and it was determined that the impact was limited to a small subset of console page. All systems are now operational.status.sendgrid.com
The incident has been resolved and voice calls from Twilio Mobile Numbers to network subscribers in Israel are operating normally.status.sendgrid.com
The incident has been resolved and Lookup API transactions involving Three in the United Kingdom are operating normally.status.sendgrid.com
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.status.sendgrid.com
The incident has been resolved and SMS delivery from Twilio to Turkcell network subscribers in Turkey is operating normally.status.sendgrid.com
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers on affected networks in Germany are operating normally.status.sendgrid.com
The incident has been resolved and SMS delivery receipts from a subset of Twilio Long Codes to AT&T network subscribers in the United States are operating normally.status.sendgrid.com
The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in South Africa is operating normally.status.sendgrid.com
Oct 26, 2026
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to network subscribers on affected networks in Brazil is operating normally.status.sendgrid.com
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Docomo Pacific network subscribers in the United States is operating normally.status.sendgrid.com
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to Cellcom network subscribers in the United States is operating normally.status.sendgrid.com
We have monitored and resolved the issue with WhatsApp Sandbox sender configuration. All services are now operating normally at this time.status.sendgrid.com
The incident has been resolved and SMS delivery from Twilio to Mauritel network subscribers in Mauritania is operating normally.status.sendgrid.com
The incident has been resolved and SMS delivery from Twilio to Cellcom network subscribers in Israel is operating normally.status.sendgrid.com
Oct 25, 2026
The incident has been resolved and SMS delivery from Twilio to Telcel network subscribers in Mexico is operating normally.status.sendgrid.com
The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Brazil and Puerto Rico is operating normally.status.sendgrid.com
The incident has been resolved and SMS delivery from Twilio to Telia network subscribers in Sweden is operating normally.status.sendgrid.com
The incident has been resolved and SMS delivery from Twilio to Airtel network subscribers in Nigeria is operating normally.status.sendgrid.com
Oct 24, 2026
The incident has been resolved and API transactions for Silent Network Authentication (SNA) in the Netherlands and Lookup API transactions in the Netherlands are operating normally.status.sendgrid.com
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States is operating normally.status.sendgrid.com
The incident has been resolved and API transactions for Silent Network Authentication (SNA) on Vodafone in the United Kingdom are operating normally.status.sendgrid.com
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in the United States are operating normally.status.sendgrid.com
The incident has been resolved and SMS delivery from Twilio to Claro network subscribers in Costa Rica is operating normally.status.sendgrid.com
Maintenance
Philippines SMS Carrier Maintenance - Globe Telecom
The Globe Telecom network in the Philippines is conducting a planned maintenance from 29 November 2026 at 11:00 PST until 29 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
United States and Canada Twilio SMS and MMS Maintenance
Twilio is conducting a planned maintenance from 23 November 2026 at 20:00 PST until 24 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Philippines SMS Carrier Maintenance - Globe Telecom
The Globe Telecom network in the Philippines is conducting a planned maintenance from 22 November 2026 at 11:00 PST until 22 November 2026 at 13:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to Globe Telecom Philippines handsets.
United States SMS Carrier Partner Maintenance
Our SMS carrier partner in the United States is conducting a planned maintenance from 18 November 2026 at 21:00 PST until 19 November 2026 at 03:00 PST. During the maintenance window, there could be intermittent delays delivering SMS to and from United States handsets via subset of United States long codes.
United States and Canada Twilio SMS and MMS Maintenance
Twilio is conducting a planned maintenance from 18 November 2026 at 20:00 PST until 19 November 2026 at 00:00 PST. During the maintenance window, there could be intermittent delays or failures delivering SMS and MMS to and from United States and Canada handsets when sending via long codes, short codes and toll free numbers.
Affected components
7- Voice, APACCARRIER NETWORKDegraded
- SMS, APACCARRIER NETWORKMaintenance
- MMS, APACCARRIER NETWORKDegraded
- Voice, EuropeCARRIER NETWORKDegraded
- Verify Silent Network AuthCARRIER NETWORKDegraded
- Lookup Line Type Intelligence [Legacy API]CARRIER NETWORKDegraded
- RCS MessagingPROGRAMMABLE MESSAGINGDegraded
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Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
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