Automated Alert: Minimal Customer Impact
We have fully investigated the issue affecting verifications to Ivory Coast, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
The latest update from SendGrid.
State
Resolved
Started
2 d ago
2026-10-30 13:53 UTC
Lasted
4 h 49 min
until 2026-10-30 18:42 UTC
Worst impact
Notice
Timeline
2 updatesInvestigating
4 h 49 min 100%
Updates
Times in UTCAs posted by SendGrid
We have fully investigated the issue affecting verifications to Ivory Coast, and it was determined that the impact was limited to a small set of customers, who have been contacted individually to address any concerns. All systems are operational.
Our monitoring systems have detected a potential issue with verifications to Ivory Coast are being sent with an incorrect sender for customers who have not registered a sender, but messages are still being delivered without any issues. The team is investigating whether this is also happening in other countries. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
SendGrid in the last 90 days
Full historyIncidents in 90 days
50
Days with an incident
37
Median duration
9 h 43 min
This incident
51% shorter than the median
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