[Support] Delays in ticket processing
This incident has been resolved.
The latest update from Scaleway.
State
Resolved
Started
24 d ago
2026-10-08 16:35 UTC
Lasted
18 days
until 2026-10-26 08:46 UTC
Worst impact
Degraded
Timeline
2 updatesIdentified
18 days 100%
Updates
Times in UTCAs posted by Scaleway
This incident has been resolved.
En raison d’un volume exceptionnellement élevé de demandes, le traitement des tickets en cours peut prendre plus de temps que d’habitude. Nos équipes sont pleinement mobilisées afin de rétablir la situation et de traiter les demandes dans les meilleurs délais. Nous vous remercions pour votre patience et votre compréhension. Due to a high volume of requests, the processing of ongoing tickets may take longer than usual. Our teams are fully mobilized to restore normal service and handle requests as quickly as possible. Thank you for your patience and understanding.
Affected components
2Scaleway in the last 90 days
Full historyIncidents in 90 days
50
Days with an incident
27
Median duration
17 h 50 min
This incident
24× the median
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