[Support] Delays in ticket processing
Scaleway reports delays in ticket processing for the Excellence and Miscellaneous - Excellence components. Scaleway identified the problem and states that ticket processing takes longer than usual. The incident started on 26 October 2026 and is not resolved.
State
Identified
Started
7 d ago
2026-10-26 08:54 UTC
Ongoing for
7 days
Worst impact
Degraded
Timeline
1 updateIdentified
7 days 100%
Updates
Times in UTCAs posted by Scaleway
En raison d’un volume exceptionnellement élevé de demandes, le traitement des tickets en cours peut prendre plus de temps que d’habitude. Nos équipes sont pleinement mobilisées afin de rétablir la situation et de traiter les demandes dans les meilleurs délais. Nous vous remercions pour votre patience et votre compréhension. Due to a high volume of requests, the processing of ongoing tickets may take longer than usual. Our teams are fully mobilized to restore normal service and handle requests as quickly as possible. Thank you for your patience and understanding.
Affected components
2Scaleway in the last 90 days
Full historyIncidents in 90 days
51
Days with an incident
27
Median duration
16 h 45 min
This incident
9.4× the median
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This incident has been resolved.
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