Services | Operator Services | Potential delay in delivery of MO, MT and DLR | TT#MNOC-65291 (MNOC-65292)
Issue has remained stable. Resolving incident.
The latest update from Sinch.
State
Resolved
Started
45 d ago
2026-09-17 11:46 UTC
Lasted
28 h 8 min
until 2026-09-18 15:54 UTC
Worst impact
Degraded
Timeline
4 updatesIdentified
1 h 38 min 6%
Monitoring
26 h 30 min 94%
Updates
Times in UTCAs posted by Sinch
Issue has remained stable. Resolving incident.
A fix has been implemented. Queues are depleting and delays should be mitigated. Technical teams are monitoring for service stability.
A network issue was identified which could result in certain customers observing a potential delay in delivery. Technical resources are engaged and actively working on repair of the issue. Updates will continue to be provided.
Ticket Number: MNOC-65291 Services: SMSx, MM4 Description: Currently, we are observing queues related to MO, MT and DLR traffic within our SMSx/MM4 Few customers may observe a potential delay in delivery for MO, MT and DLR traffic. Our technical teams are actively working to identify the root cause and implement a resolution as quickly as possible. We will continue to provide updates as more information becomes available. We appreciate your patience and understanding. Impact: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification: Potential delay in delivery Report Manager Access: (remove if not applicable) Report Manager Statistics : (remove if not applicable) Incident Start Date & Time (GMT) : September 17, 06:45 UTC If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Int
Affected components
4Sinch in the last 90 days
Full historyIncidents in 90 days
46
Days with an incident
32
Median duration
2 h 55 min
This incident
9.6× the median
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