Sinch Engage - Web Portal - Reporting degradation
This incident has been resolved. Incident Start Time: 2026-10-15 08:00 UTC Incident End Time: 2026-10-19 10:00 UTC
The latest update from Sinch.
State
Resolved
Started
14 d ago
2026-10-19 05:45 UTC
Lasted
5 h 6 min
until 2026-10-19 10:51 UTC
Worst impact
Degraded
Timeline
3 updatesInvestigating
1 h 13 min 24%
Identified
3 h 53 min 76%
Updates
Times in UTCAs posted by Sinch
This incident has been resolved. Incident Start Time: 2026-10-15 08:00 UTC Incident End Time: 2026-10-19 10:00 UTC
The issue has been identified and a fix is being implemented.
We are writing to inform you that we are currently experiencing delay in messaging data appearing in some reports. This is affecting both APAC and EMEA regions. Messages are being sent and delivered as normal, but the data may take longer than usual to show up in reporting. Impact: Delayed messaging data for both APAC and EMEA regions. Incident Start Time: 2026-10-15 08:00 UTC We are actively investigating and will provide further updates as more information becomes available.
Affected components
2Sinch in the last 90 days
Full historyIncidents in 90 days
46
Days with an incident
32
Median duration
2 h 55 min
This incident
1.7× the median
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Then:
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