Live

An unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature

This incident has been resolved and the affected services have been restored.

The latest update from Zoom.

State

Resolved

Started

37 d ago

2026-09-25 09:20 UTC

Lasted

21 h 43 min

until 2026-09-26 07:03 UTC

Worst impact

Notice

Timeline

9 updates
09:2014:4620:1101:3707:03
NoticeUpdate postedTimes in UTC

Investigating

21 h 28 min 99%

Monitoring

15 min 1%

Updates

Times in UTC

As posted by Zoom

Resolved2026-09-26 07:03 UTC

This incident has been resolved and the affected services have been restored.

Monitoring2026-09-26 06:48 UTC

The issue causing an unintended pop-up message appearing for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Investigating2026-09-26 04:59 UTC

We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Investigating2026-09-26 00:58 UTC

We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Investigating2026-09-25 21:17 UTC

We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Investigating2026-09-25 15:49 UTC

We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Investigating2026-09-25 13:12 UTC

We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Investigating2026-09-25 11:03 UTC

We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Investigating2026-09-25 09:20 UTC

We are currently investigating an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

Affected components

2
Zoom AIZoom Meetings - Zoom AI

Zoom in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

49

Days with an incident

41

Median duration

47 min

This incident

28× the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

14 days
median 47 min
90 days agoToday

Other Zoom incidents

All incidents

Follow Zoom

Your coding agent knows when Zoom is down, and tells you when a failure is theirs, not yours. You can also get Zoom incidents in a feed reader or in Slack.

Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "zoom" and tell me if Zoom has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.

Paste this into any coding agent. It adds the server with its own MCP setup.

RSS
https://outages.cc/feed.xml?providers=zoom
Slack
/feed subscribe https://outages.cc/feed.xml?providers=zoom

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