Service Degradation Affecting Zoom Phone and Zoom Contact Center Inbound calls in India
This incident has been resolved and the affected services have been restored.
The latest update from Zoom.
State
Resolved
Started
38 d ago
2026-09-24 11:19 UTC
Lasted
2 h 23 min
until 2026-09-24 13:42 UTC
Worst impact
Degraded
Timeline
4 updatesInvestigating
49 min 34%
Identified
1 h 7 min 47%
Monitoring
28 min 20%
Updates
Times in UTCAs posted by Zoom
This incident has been resolved and the affected services have been restored.
The service degradation affecting Zoom Phone and Zoom Contact Center Inbound calls in India has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
We have identified the issue with our underlying carrier affecting a subset of Airtel subscribers, which is impacting inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. We are actively working with our carrier partner to resolve the issue. We will share updates as soon as they become available.
We are currently investigating a service degradation affecting a subset of Airtel subscribers for inbound call connectivity to Zoom India phone numbers for Zoom Phone and Zoom Contact Center. Outbound calls continue to function normally. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Affected components
4Zoom in the last 90 days
Full historyIncidents in 90 days
49
Days with an incident
41
Median duration
47 min
This incident
3.0× the median
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Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.
Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "zoom" and tell me if Zoom has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
https://outages.cc/feed.xml?providers=zoom/feed subscribe https://outages.cc/feed.xml?providers=zoomFAQ
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