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BigCommerceIncident · 2026-08-04 15:32 UTC

Impossible to vault payment instrument when credit cart option is disabled in the PayPal Commerce and BigCommerce Payments integrations

ResolvedOfficial update

The fix for this issue has been deployed to production and PayPal vaulting is working as expected.

The latest update from BigCommerce.

State

Resolved

Started

89 d ago

2026-08-04 15:32 UTC

Lasted

5 h 55 min

until 2026-08-04 21:28 UTC

Worst impact

Notice

Timeline

5 updates
15:3217:0118:3019:5921:28
NoticeUpdate postedTimes in UTC

Investigating

23 min 7%

Identified

5 h 32 min 93%

Updates

Times in UTC

As posted by BigCommerce

Resolved2026-08-04 21:28 UTC

The fix for this issue has been deployed to production and PayPal vaulting is working as expected.

Identified2026-08-04 20:19 UTC

Commerce engineers have identified a fix for this issue.

Identified2026-08-04 18:21 UTC

Commerce engineers are continuing to work on a fix for this issue.

Identified2026-08-04 15:56 UTC

Commerce Engineers have found the root cause of this issue for both the PayPal Commerce and BigCommerce Payments integrations, and are developing a fix.

Investigating2026-08-04 15:32 UTC

Commerce Engineers are investigating an issue impacting PayPal Account Vaulted instrument creation when the Credit Cards feature is disabled in the PayPal Commerce and BigCommerce Payments integrations.

BigCommerce in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

36

Days with an incident

30

Median duration

1 h 20 min

This incident

4.5× the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

43 h 18 min
median 1 h 20 min
90 days agoToday

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Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "bigcommerce" and tell me if BigCommerce has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.

Paste this into any coding agent. It adds the server with its own MCP setup.

RSS
https://outages.cc/feed.xml?providers=bigcommerce
Slack
/feed subscribe https://outages.cc/feed.xml?providers=bigcommerce

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