Search document updates delays in Control Panel experience.
The issue has been fully mitigated, and users should no longer be affected.
The latest update from BigCommerce.
State
Resolved
Started
66 d ago
2026-08-27 12:16 UTC
Lasted
29 min
until 2026-08-27 12:44 UTC
Worst impact
Degraded
Timeline
3 updatesInvestigating
4 min 16%
Monitoring
24 min 84%
Updates
Times in UTCAs posted by BigCommerce
The issue has been fully mitigated, and users should no longer be affected.
We identified the root cause, mitigated the issue, and will continue to monitor the situation.
European merchants may experience minor delays in search document updates during Control Panel interaction.
Affected components
1BigCommerce in the last 90 days
Full historyIncidents in 90 days
36
Days with an incident
31
Median duration
1 h 20 min
This incident
64% shorter than the median
Other BigCommerce incidents
All incidentsBigCommerce·High Rate of Cloudflare Challenge Pages
This incident has been resolved.
BigCommerce·Degraded search availability across the platform
This incident has been resolved. All services are operational.
BigCommerce·Bolt payments are currently failing
This incident has been resolved.
BigCommerce·Some Android shoppers on headless storefronts may be unable to reach checkout
This incident has been resolved.
BigCommerce·Search availability reduced and latency increased
This incident has been resolved.
Follow BigCommerce
Your coding agent knows when BigCommerce is down, and tells you when a failure is theirs, not yours. You can also get BigCommerce incidents in a feed reader or in Slack.
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.
Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "bigcommerce" and tell me if BigCommerce has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
https://outages.cc/feed.xml?providers=bigcommerce/feed subscribe https://outages.cc/feed.xml?providers=bigcommerceFAQ
Go from tracking outages to fixing production issues with Polylane.
Try Polylane