Degraded search availability across the platform
This incident has been resolved. All services are operational.
The latest update from BigCommerce.
State
Resolved
Started
5 d ago
2026-10-27 21:23 UTC
Lasted
1 h 6 min
until 2026-10-27 22:29 UTC
Worst impact
Degraded
Timeline
3 updatesInvestigating
1 h 91%
Monitoring
6 min 9%
Updates
Times in UTCAs posted by BigCommerce
This incident has been resolved. All services are operational.
A fix has been implemented and we're monitoring the result.
We are currently experiencing degraded availability of Search across the platform. Some shoppers may see errors (HTTP 500) instead of search results. Our engineering team is actively investigating the cause.
Affected components
1BigCommerce in the last 90 days
Full historyIncidents in 90 days
36
Days with an incident
31
Median duration
1 h 20 min
This incident
18% shorter than the median
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Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.
Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "bigcommerce" and tell me if BigCommerce has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.Paste this into any coding agent. It adds the server with its own MCP setup.
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