Search is returning server errors for a subset of stores
This incident has been resolved.
The latest update from BigCommerce.
State
Resolved
Started
27 d ago
2026-10-05 16:40 UTC
Lasted
2 h 30 min
until 2026-10-05 19:11 UTC
Worst impact
Degraded
Timeline
5 updatesInvestigating
4 min 3%
Identified
2 min 2%
Monitoring
2 h 23 min 95%
Updates
Times in UTCAs posted by BigCommerce
This incident has been resolved.
Search errors are resolved, but we are addressing an indexing delay stemming from this incident. Recent changes for affected stores may take longer to appear in search.
A fix has been implemented and we are monitoring the results.
The issue has been identified and a fix is being implemented.
We are currently investigating this issue.
Affected components
1BigCommerce in the last 90 days
Full historyIncidents in 90 days
36
Days with an incident
31
Median duration
1 h 20 min
This incident
1.9× the median
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