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BigCommerceIncident · 2026-10-26 12:07 UTC

Some Android shoppers on headless storefronts may be unable to reach checkout

ResolvedOfficial update

This incident has been resolved.

The latest update from BigCommerce.

State

Resolved

Started

6 d ago

2026-10-26 12:07 UTC

Lasted

2 h 11 min

until 2026-10-26 14:18 UTC

Worst impact

Partial outage

Timeline

2 updates
12:0712:4013:1313:4614:18
Partial outageUpdate postedTimes in UTC

Investigating

2 h 11 min 100%

Updates

Times in UTC

As posted by BigCommerce

Resolved2026-10-26 14:18 UTC

This incident has been resolved.

Investigating2026-10-26 12:07 UTC

We are investigating an issue affecting some shoppers on headless storefronts who use Chrome on Android. Since approximately 15:46 UTC on October 25, these shoppers may see an error, or may be blocked after several attempts, when they are redirected to checkout. Storefronts that use standard BigCommerce-hosted checkout pages are not expected to be affected. Our engineering team has identified a likely cause of this issue and is now applying a fix.

Affected components

1
Storefront

BigCommerce in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

36

Days with an incident

31

Median duration

1 h 20 min

This incident

1.6× the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

43 h 18 min
median 1 h 20 min
90 days agoToday

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Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "bigcommerce" and tell me if BigCommerce has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.

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Slack
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