Elevated API errors
Between 19:29 and 19:39 UTC, some API requests failed with HTTP 500 errors or timed out. This happened in two short bursts of about 1-2 minutes each, during a planned update to our authentication service. Services have recovered automatically and this issue is resolved.
The latest update from Deepgram.
State
Resolved
Started
32 d ago
2026-09-30 19:29 UTC
Lasted
10 min
until 2026-09-30 19:39 UTC
Worst impact
Degraded
Timeline
2 updatesInvestigating
10 min 100%
Updates
Times in UTCAs posted by Deepgram
Between 19:29 and 19:39 UTC, some API requests failed with HTTP 500 errors or timed out. This happened in two short bursts of about 1-2 minutes each, during a planned update to our authentication service. Services have recovered automatically and this issue is resolved.
We are investigating elevated error rates on API requests to US endpoints. Some requests and connections are failing with HTTP 500 errors or timing out.
Affected components
8Deepgram in the last 90 days
Full historyIncidents in 90 days
17
Days with an incident
16
Median duration
1 h 27 min
This incident
89% shorter than the median
Other Deepgram incidents
All incidentsDeepgram·Elevated errors from authentication services at one datacenter
Between 15:17 and 15:45 UTC on October 29, an issue with authentication services at one of our US datacenters caused some API requests and Voice Agent sessions to fail with 5xx errors, and some transcription callbacks sent from that datacenter to carry an invalid Dg-Token header. A fix was deployed at 15:45 UTC and error rates returned to normal. This incident is resolved. All systems are operational.
Deepgram·Elevated Latency and Errors for Batch STT
Between 19:27 and 21:53 UTC on October 22, some pre-recorded (batch) requests intermittently had elevated latency, and some timed out. This incident is resolved. All systems are operational.
Deepgram·Elevated 5xx Errors
Between 16:00 and 17:09 UTC on October 22, some API requests returned 5xx errors because of an issue with authentication services at one of our datacenters. This incident is resolved. All systems are operational.
Deepgram·Elevated 503 errors for bath Flux TTS requests
This issue has been resolved.
Deepgram·Elevated 503 errors for Aura-2 TTS
This issue has been resolved.
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