Elevated errors from authentication services at one datacenter
Between 15:17 and 15:45 UTC on October 29, an issue with authentication services at one of our US datacenters caused some API requests and Voice Agent sessions to fail with 5xx errors, and some transcription callbacks sent from that datacenter to carry an invalid Dg-Token header. A fix was deployed at 15:45 UTC and error rates returned to normal. This incident is resolved. All systems are operational.
The latest update from Deepgram.
State
Resolved
Started
3 d ago
2026-10-29 15:17 UTC
Lasted
55 min
until 2026-10-29 16:12 UTC
Worst impact
Degraded
Timeline
2 updatesInvestigating
55 min 100%
Updates
Times in UTCAs posted by Deepgram
Between 15:17 and 15:45 UTC on October 29, an issue with authentication services at one of our US datacenters caused some API requests and Voice Agent sessions to fail with 5xx errors, and some transcription callbacks sent from that datacenter to carry an invalid Dg-Token header. A fix was deployed at 15:45 UTC and error rates returned to normal. This incident is resolved. All systems are operational.
We are investigating elevated errors with authentication services at one of our US datacenters. Some API requests and Voice Agent sessions routed there may fail with 5xx errors, and some transcription callbacks sent from that datacenter may carry an invalid Dg-Token header.
Affected components
12Deepgram in the last 90 days
Full historyIncidents in 90 days
17
Days with an incident
16
Median duration
1 h 27 min
This incident
37% shorter than the median
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Between 16:00 and 17:09 UTC on October 22, some API requests returned 5xx errors because of an issue with authentication services at one of our datacenters. This incident is resolved. All systems are operational.
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