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United Kingdom Account Security Carrier Partner Maintenance - EE

MaintenanceOfficial update

Our carrier partner EE United Kingdom is conducting a planned maintenance from 17 November 2026 at 14:00 PST until 18 November 2026 at 01:20 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers. Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

The latest update from SendGrid.

State

Scheduled

Starts

in 15 d

2026-11-17 22:00 UTC

Ongoing for

Not started

Worst impact

Maintenance

Updates

Times in UTC

As posted by SendGrid

Scheduled2026-11-02 11:00 UTC

Our carrier partner EE United Kingdom is conducting a planned maintenance from 17 November 2026 at 14:00 PST until 18 November 2026 at 01:20 PST. During the maintenance window, there could be intermittent API request failures for EE United Kingdom customers. Impacted Products: Verify Silent Network Auth, Lookup Identity Match, Lookup SIM Swap, Legacy Identity MatchAndAttributes

Affected components

6
Verify Silent Network AuthLookup Identity MatchLookup SIM SwapCARRIER NETWORK - Verify Silent Network AuthCARRIER NETWORK - Lookup Identity MatchCARRIER NETWORK - Lookup SIM Swap

SendGrid in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

55

Days with an incident

38

Median duration

7 h 14 min

This incident

Not comparable

How long each incident lasted, on the day it started. The outlined bar is this incident.

33 days
median 7 h 14 min
90 days agoToday

Other SendGrid incidents

All incidents

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Resolvedresolved 5 min ago

SendGrid·Silent Network Authentication (SNA) Missing Redirects in Indonesia

SendGrid reports that Silent Network Authentication (SNA) redirects are missing in Indonesia. This affects the Verify Silent Network Auth component and the CARRIER NETWORK Verify Silent Network Auth component. SendGrid has identified the problem, and API transactions can use SMS OTP as a secondary method.

Degradedupdated 2 h ago

SendGrid·Voice Call Failures from a Subset of Twilio Phone Numbers to Multiple Networks in Philippines

SendGrid reports voice call failures from a subset of Twilio Philippines phone numbers to subscribers on multiple networks in the Philippines. The affected components are Voice, APAC and CARRIER NETWORK - Voice, APAC. SendGrid has identified the cause and is working to resolve the issue.

Degradedupdated 4 h ago

SendGrid·SMS Delivery Delays from a Subset of Twilio Short Codes to Google Voice United States

SendGrid reports SMS delivery delays from a subset of short codes to Google Voice subscribers in the United States. The affected components are SMS Short Code, North America and CARRIER NETWORK, SMS Short Code, North America. SendGrid resolved the incident after about 6 hours and 33 minutes.

Resolvedresolved 5 h ago

SendGrid·SMS Delivery Failures from Twilio to KDDI Japan

SendGrid reports SMS delivery failures from Twilio to KDDI network subscribers in Japan. The incident affects SMS in APAC and the carrier network for SMS in APAC. SendGrid resolved the incident on 2 November 2026. The outage lasted 248 minutes.

Resolvedresolved 12 h ago

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Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "sendgrid" and tell me if SendGrid has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.

Paste this into any coding agent. It adds the server with its own MCP setup.

RSS
https://outages.cc/feed.xml?providers=sendgrid
Slack
/feed subscribe https://outages.cc/feed.xml?providers=sendgrid

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