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SendGridIncident · 2026-11-02 05:41 UTC

Voice Call Failures from a Subset of Twilio Phone Numbers to Philippines

DegradedOfficial update
0

SendGrid voice calls fail from a subset of Twilio Philippines phone numbers to network subscribers in the Philippines. The Voice, APAC and CARRIER NETWORK - Voice, APAC components are degraded. SendGrid identified the cause and works to resolve the issue.

State

Identified

Started

2 h ago

2026-11-02 05:41 UTC

Ongoing for

1 h 53 min

Worst impact

Degraded

Timeline

5 updates
05:4106:0906:3707:0507:34
DegradedUpdate postedTimes in UTC

Investigating

4 min 3%

Identified

1 h 49 min 97%

Updates

Times in UTC

As posted by SendGrid

Identified2026-11-02 06:57 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified2026-11-02 06:51 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Identified2026-11-02 06:45 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified2026-11-02 05:45 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating2026-11-02 05:42 UTC

Twilio customers may be experiencing voice call failures from a subset of Twilio Philippines Phone Numbers to network subscribers on multiple networks in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Affected components

2
Voice, APACCARRIER NETWORK - Voice, APAC

SendGrid in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

54

Days with an incident

38

Median duration

8 h 25 min

This incident

78% shorter than the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

33 days
median 8 h 25 min
90 days agoToday

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Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "sendgrid" and tell me if SendGrid has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.

Paste this into any coding agent. It adds the server with its own MCP setup.

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