Delivery Issue Canada - ICE Wireless
Sinch reports a major SMS delivery outage in Canada for ICE Wireless. The outage affects Short Code and Toll Free traffic, including external connectivity for both. Sinch is investigating the issue.
State
Investigating
Started
1 h ago
2026-11-03 07:28 UTC
Ongoing for
1 h 20 min
Worst impact
Major outage
Timeline
2 updatesInvestigating
1 h 20 min 100%
Updates
Times in UTCAs posted by Sinch
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Affected components
4Sinch in the last 90 days
Full historyIncidents in 90 days
49
Days with an incident
34
Median duration
2 h 59 min
This incident
55% shorter than the median
Other Sinch incidents
All incidents
Sinch·Delivery Issue Bolivia - Entel
Sinch reported a delivery issue in Bolivia for Entel. The issue affected SMS - LATAM and External Connectivity - SMS - LATAM. Sinch reports that the incident is resolved. The incident lasted from 02:35 UTC to 07:09 UTC.
Sinch·Delivery Issue United States - Google Voice
Sinch reported a delivery issue with SMS ShortCode and External Connectivity for SMS ShortCode in the United States, specific to Google Voice. Sinch later resolved the incident. The incident lasted 4 hours and 41 minutes, from 2026-11-01 23:57 UTC to 2026-11-02 04:38 UTC.
Sinch·Delivery Issue Belgium - VOOmobile & MobiStar
This incident has been resolved. Incident Start Time: 2026-10-28 15:06 UTC Incident End Time: 2026-10-28 20:25 UTC
Sinch·Delivery Issue United States - AT&T
This incident has been resolved. Incident Start Time: 2026-10-27 03:14 UTC Incident End Time: 2026-10-27 04:11 UTC
Sinch·Service Degradation - Customer Dashboard and Account Balance
At 2026-10-26 12:58, UTC a planned change caused unforeseen issues affecting the Sinch customer dashboard and our balance calculations. Our engineering teams immediately investigated the issue. Once identified, the change was successfully rolled back and functionality was restored. During the below time frame customers may have experienced issues reaching the Sinch customer dashboard, or experienced problems sending traffic over a subset of accounts due to a block caused by the balance calculation discrepancy. Incident Start Time: 2026-10-26 12:58 UTC Incident End Time: 2026-10-26 15:11 UTC For any inquiries, please contact support@sinch.com
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