Link Shortening Redirect Errors on Branded Domains
Our engineers have monitored the fix and confirmed the issue with shortened links on some branded short domains has been resolved. All services are now operating normally at this time.
The latest update from Twilio.
State
Resolved
Started
3 d ago
2026-10-28 23:44 UTC
Lasted
51 min
until 2026-10-29 00:35 UTC
Worst impact
Degraded
Timeline
4 updatesInvestigating
23 min 46%
Monitoring
28 min 54%
Updates
Times in UTCAs posted by Twilio
Our engineers have monitored the fix and confirmed the issue with shortened links on some branded short domains has been resolved. All services are now operating normally at this time.
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available.
We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update in one hour or as soon as more information becomes available.
We are aware of intermittent HTTP 400 errors affecting redirects for shortened links on some branded short domains. Customers may find that shortened URLs do not redirect when accessed in any browser. Our team is actively investigating and rolling out a fix. We will provide another update as soon as more information becomes available.
Affected components
2Twilio in the last 90 days
Full historyIncidents in 90 days
50
Days with an incident
37
Median duration
9 h 43 min
This incident
91% shorter than the median
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