SMS Delivery Delays from Twilio to Telcel Mexico
The incident has been resolved and SMS delivery from Twilio to Telcel network subscribers in Mexico is operating normally.
The latest update from Twilio.
State
Resolved
Started
6 d ago
2026-10-25 23:15 UTC
Lasted
4 h 17 min
until 2026-10-26 03:32 UTC
Worst impact
Degraded
Timeline
4 updatesInvestigating
2 h 10 min 51%
Monitoring
2 h 7 min 49%
Updates
Times in UTCAs posted by Twilio
The incident has been resolved and SMS delivery from Twilio to Telcel network subscribers in Mexico is operating normally.
We have observed a recovery in SMS delivery from Twilio to Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays from Twilio to Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Affected components
2Twilio in the last 90 days
Full historyIncidents in 90 days
50
Days with an incident
37
Median duration
9 h 43 min
This incident
56% shorter than the median
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