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SMS Delivery Delays and Failures from Twilio to MTC Namibia

We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

The latest update from Twilio.

State

Resolved

Started

4 d ago

2026-10-28 11:22 UTC

Lasted

10 h 27 min

until 2026-10-28 21:50 UTC

Worst impact

Degraded

Timeline

7 updates
11:2213:5916:3619:1321:50
DegradedUpdate postedTimes in UTC

Investigating

3 h 34 min 34%

Identified

6 h 53 min 66%

Updates

Times in UTC

As posted by Twilio

Resolved2026-10-28 21:50 UTC

We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.

Identified2026-10-28 17:58 UTC

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

Identified2026-10-28 15:57 UTC

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

Identified2026-10-28 14:56 UTC

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Investigating2026-10-28 14:23 UTC

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTC network subscribers in Namibia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

Investigating2026-10-28 12:23 UTC

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

Investigating2026-10-28 11:22 UTC

Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to MTC network subscribers in Namibia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

Affected components

2
SMS, Middle East & AfricaCARRIER NETWORK - SMS, Middle East & Africa

Twilio in the last 90 days

Full history
90 days agoToday

Incidents in 90 days

50

Days with an incident

37

Median duration

9 h 43 min

This incident

About the median

How long each incident lasted, on the day it started. The outlined bar is this incident.

33 days
median 9 h 43 min
90 days agoToday

Other Twilio incidents

All incidents

Follow Twilio

Your coding agent knows when Twilio is down, and tells you when a failure is theirs, not yours. You can also get Twilio incidents in a feed reader or in Slack.

Prompt
Install the outages.live MCP server, so that when something breaks you can tell if the cause is a provider we depend on and not my code. It reads the official status pages of cloud, AI, payment and developer providers and gives you their incidents as MCP tools.

Add it as a remote MCP server named "outages" at https://outages.cc/mcp (Streamable HTTP, no authentication), with your CLI command or your MCP config file.

Then:
1. Make sure it connects and shows the tools get_provider, list_feed and send_feedback.
2. Call get_provider with "twilio" and tell me if Twilio has a problem right now.
3. From now on, when a call to a third-party service fails or becomes slow, call get_provider for that service before you change my code.

Paste this into any coding agent. It adds the server with its own MCP setup.

RSS
https://outages.cc/feed.xml?providers=twilio
Slack
/feed subscribe https://outages.cc/feed.xml?providers=twilio

FAQ

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