SMS Delivery Delays and Failures between a Subset of Twilio Long Codes and Multiple Networks in Portugal
The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in Portugal is operating normally.
The latest update from Twilio.
State
Resolved
Started
4 d ago
2026-10-27 23:06 UTC
Lasted
1 h 10 min
until 2026-10-28 00:16 UTC
Worst impact
Degraded
Timeline
4 updatesInvestigating
33 min 48%
Identified
17 min 25%
Monitoring
19 min 27%
Updates
Times in UTCAs posted by Twilio
The incident has been resolved and SMS delivery between a subset of Twilio Long Codes and network subscribers on affected networks in Portugal is operating normally.
We have observed a recovery in SMS delivery between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Long Codes and network subscribers on multiple networks in Portugal. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Affected components
2Twilio in the last 90 days
Full historyIncidents in 90 days
50
Days with an incident
37
Median duration
9 h 43 min
This incident
88% shorter than the median
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