SMS Delivery Delays and Failures from Twilio to Claro Puerto Rico
SendGrid reports SMS delivery delays and failures from Twilio to Claro network subscribers in Puerto Rico. The affected components are SMS, Latin America and the carrier network for SMS, Latin America. SendGrid identified the cause and is working to resolve the issue.
State
Identified
Started
1 h ago
2026-11-02 23:38 UTC
Ongoing for
1 h 8 min
Worst impact
Degraded
Timeline
3 updatesInvestigating
6 min 9%
Identified
1 h 2 min 91%
Updates
Times in UTCAs posted by SendGrid
Twilio customers may be experiencing SMS delivery delays and SMS delivery failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Claro network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Claro network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
Affected components
2SendGrid in the last 90 days
Full historyIncidents in 90 days
60
Days with an incident
39
Median duration
6 h 53 min
This incident
84% shorter than the median
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